Customer Services Representative

Only the first 50 qualified applicants will be considered for this employment opportunity.

The City of Oxnards Finance Departmentis seeking aCustomer Service Representativewith strong technical and customer service skills to join our Billing & Licensing Division. Qualified candidates must possess a strong understanding of standard office practices and procedures excellent attention to detail and the ability to manage multiple tasks simultaneously. Effective and clear communication skills are essential as the role involves frequent interaction with a diverse range of individuals. This position also requires handling a high volume of financial transactions and customer inquiries via phone email and in person.

WHAT OUR TEAM DOES:

The Billing and Licensing Division provides receives and keeps safe all funds received by the City. The Customer Service Team provides information and solution-based action for Oxnard residential and business customers on the entire spectrum of the City of Oxnards Utility Billing and Business Tax functions including water wastewater trash business tax business permits and collection of payments.

• Perform specialized clerical and accounting functions in accordance with pertinent City ordinances.

• Issue new and renewed business licenses collect business taxes and issue special permits according to ordinances and related procedures.

• Using accurate information and solutions-based outcomes assist residential and business customers with utility billing payment disputes business tax calculation questions and business tax application concerns.

• Provide information and assistance to staff and the public.

• Perform clerical tasks which may include: sorting routing scanning and/or filing documents mail forms or correspondence; preparing organizing and distributing forms and routine correspondence.

• Provide customer service by phone email and in person. Greet customers and provide information and services related to assigned areas; respond to inquiries complaints and requests for information; assist with forms; take messages; and refer customers to appropriate resources.

• Review verify and/or enter data and information; run reports; track and maintain activity logs; accept and process payments and transactions handle cash and make change enter appropriate payment codes and/or total and reconcile receipts.

• Organize and maintain files record and document according to records retention procedures; monitor supply levels and initiate supply orders; maintain and organize supplies.

• Perform cashiering point-of-sale transactions data entry account maintenance and prepare general ledger journal entries for assets liabilities revenues and expenses with a strong focus on accuracy and attention to detail.

• May provide backup coverage for other department support staff from time to time.

PAYROLL/CLASSIFICATION TITLE:Administrative Services Technician Senior

DISTINGUISHING CHARACTERISTICS:

This classification is distinguished from the Administrative Services Technician in that it performs more advanced processing of transactions and performs basic research verification and reconciliation of accounts data and/or other information related to the assigned areas.

SUPERVISION EXERCISED / SUPERVISION RECEIVED:

WORK SCHEDULE:

The normal work week is Monday through Thursday 8:00am to 6:00pm and alternating Fridays 8:00am-5:00pm. Depending on the area of assignment staff may be assigned to a shift that is outside the standard work hours. This position may be required to be available to work additional hours in response to peaks in workloads and changes in department needs.

The City does not offer hybrid or remote work.

This class specification represents only the core areas of responsibilities; specific position assignments will vary depending on the needs of the Department.

• Provides internal and external customer service and support; responds to inquiries complaints and requests for information; performs basic research and gathers required information; and/or refers customers to appropriate resources for more complex requests.

• Processes transactions which may include: purchase order/invoice processing; resource requests; processing timesheets; fees/payment processing; account reconciliations; and applications processing.

• Enters reviews updates verifies tracks and/or maintains system data files documentation and records related to assignment area; runs and produces routine reports; performs calculations and verifies data.

• Prepares issues and/or distributes correspondence notices permits licenses forms documents reports and/or other records.

• Monitors required supplies and equipment maintenance needs; initiates purchase or service requests.

• Performs other duties of a similar nature and level as assigned.

POSITION SPECIFIC RESPONSIBILITIES MIGHT INCLUDE:

Positions assigned tocustomer servicemay be responsible for:

• Performing front-line customer service public assistance and revenue processing;

• Responding to questions and providing standard information to internal and external customers;

• Evaluating and routing requests;

• Processing revenue transactions according to standard policies and procedures;

• Responding to phone calls and emails;

• Researching customer questions or account inquiries;

• Collecting processing and reconciling payments;

• Preparing deposits;

• Assisting with audits and cash balancing;

• Setting up or canceling accounts;

• Providing procedural information to customers;

• Printing out bills;

• Entering data and producing standard reports;

• Operating equipment such as a cash register and remittance processor.

The following are theminimumqualifications necessary for entry into the classification:

EDUCATION:

• High School Diploma/GED

EDUCATION:

• Two (2) years of experience inacustomer service setting including accounts payable and accounts receivable experience

LICENSING/CERTIFICATIONS:

• None required

OTHER REQUIREMENTS:

• Must be able to speak and understand English to effectively communicate with fellow employees customers and vendors

• Bilingual in English and Spanish is highly desirable

APPLICATION PROCESS:

• Submit NEOGOV/Government Jobs on-line application.

• Complete and submit responses to the supplemental questions if required.

• Upload resume cover letter proof of degree (transcript) or other requested documents.

Your application may be rejected as incomplete if you do not include the relevant information in the online application and include the information only on the resume. Applications and/or Supplemental Questionnaires that state see my resume or see my personnel file are considered incomplete and will not be accepted. Cover letters and/or optional resumes are not accepted in lieu of a completed application.

The list of qualified candidates established from this recruitment may be used to fill other full-time part-time and temporary assignments. There is currently one (1) full-time vacancy within the Billing & Licensing Division.

Selected candidate(s) must pass a thorough background investigation.

UNION MEMBERSHIP:Positions in this classification are represented by theService Employees International Union (SEIU).

NOTE:For most positions the City of Oxnard relies on office automation (Microsoft Office/Google) and web-based enabled tools therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.

Regular and reliable attendance effective communication skills and development of effective working relationships are requirements of all positions.

Employees are required to participate in the Citys direct deposit plan and are paid on a bi-weekly basis.

This position requires a 12 month probationary period.

Pursuant to California Government Code Section 3100 all public employees are required to serve as disaster service workers subject to such disaster service activities as may be assigned to them.

EQUAL OPPORTUNITY:The City of Oxnard is an Equal Opportunity Employer and welcomes applications from all qualified applicants. We do not discriminate on the basis of race color religion sex national origin age marital status medical condition disability or sexual orientation.

REASONABLE ACCOMMODATION:The City of Oxnard makes reasonable accommodation for individuals/people with disabilities. If you believe you require special arrangements to participate in the testing process you must inform the Human Resources Department in writing no later than the filing date. Applicants who request such accommodation must document their request with an explanation of the type and extent of accommodation required.

LEGAL REQUIREMENT:On the first day of employment new employees must provide proof of citizenship or documentation of legal right to work in the United States in compliance with the Immigration Reform and Control Act of 1986 as amended. The City participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify please contact DHS. you have any questions regarding this recruitment please contact Brenna Perteet at .

NOTE: The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice.