Technical Sales Support Engineer

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

About Electrical Power

Caterpillars Electric Power Division (EPD) offers integrated solutions parts and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe including providing back-up power to hospitals providing emergency power when natural disasters strike and supporting critical infrastructure for data centers municipalities and more. With a rich history of more than 95 years in the electric power business our team has world-class expertise and a proven ability to adapt to changing demands. Were committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better more sustainable world for future generations!

Role Definition
Solve challenging engineering problems involving products systems and components using advanced simulation techniques and analysis.

Responsibilities

• Accountable for delivering timely high-quality estimates and proposals to stakeholders

• Review Customer Drawings and Specifications and provide clarifications exceptions and deviations as required with bids.

• Recognize which products should be offered based on the customers request for quote.

• Develop Sales Proposals

• Collaborate with customers and sales team to scope and estimate projects that meet the needs of the end users.

• Keep up-to-date on new technologies and drive continuous improvement to established techniques processes and procedures

• As quotes become orders create the Order Entry tasks necessary to facilitate the transfer of the project to the project execution teams.

• Requires a degree in an accredited Engineering curriculum.

Degree Requirement
Degree required in Engineering or Computer Sciences

Skill Descriptors

Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
Level Working Knowledge:

• Accurately estimates projects using single line diagrams specifications and risk.

• Learns from mistakes and applies lessons learned.

• Develops and uses checklists to ensure that information goes out error-free.

Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
Level Working Knowledge:

• Approaches a situation or problem by defining the problem or issue and determining its significance.

• Uses logic and intuition to make inferences about the meaning of the data and arrive at conclusions.

Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.
Level Working Knowledge:

• Delivers timely and clear proposals to our external customers and clean order entry packages to our internal customers.

• Listens to feedback without defensiveness and uses it for own communication effectiveness.

Problem Solving: Knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Extensive Experience:

• Organizes potential problem solvers and leads problem resolution efforts.

• Contributes to standard practices for problem-solving approaches tools and processes.

Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
Level Working Knowledge:

• Provides effective technical solutions to customers challenges via sound technical competence effectively leveraging experience or technical resources within team or applications teams.

• Effectively performs the technical job aspects continuously building knowledge and keeping up-to-date on technical and process components.

• Helps others solve customer challenges or needs.

Additional Information

• Relocation assistance is not available for this role.

• Visa sponsorship is not available for this role.

• This position requires the candidate to work a 5-day-a-week schedule in the office.

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities duties and effort required of employees assigned to this job. At the discretion of management this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of essential job functions as that term is defined by the Americans with Disabilities Act.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities.

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