IT Applications Manager

Do you like to be challenged with complex problems and love creating elegant solutions The Museum of Flight is expanding our Information Technology team to support internal growth and new innovations in software hardware end-user experiences and the next generation of digital access for Museums. If you want to make a big difference on a small team are highly organized can effectively communicate complex ideas and have managed multiple projects we want to hear from you. We highly encourage persons of color members of marginalized communities women non-binary and LGBTQIA individuals to apply.

Summary

The IT Applications Manager supports the mission of The Museum of Flight by overseeing the development implementation and maintenance of software applications and their corresponding data sets within the Technology department. This role is essential in enhancing operational efficiency improving user experience and ensuring that technology solutions align with the Museums mission and goals. The Applications Manager will collaborate with the Director and various Museum departments to analyze data identify needs manage projects and provide strategic direction for application-related initiatives.

Essential Duties & Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time. To perform this job successfully an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions.

• Application Development & Management: Lead the design development and implementation of software applications that support museum operations including visitor management collections management and online engagement platforms.
• Project Leadership: Manage application-related projects from inception to completion ensuring timely delivery adherence to budget and alignment with organizational objectives.
• User Support & Training: Provide training and support to staff and volunteers on the use of applications ensuring effective utilization and troubleshooting of issues as they arise.
• Collaboration: Work closely with various departments to gather requirements assess needs and develop tailored solutions that enhance operational effectiveness.
• Vendor Management: Liaise with software vendors and service providers to negotiate contracts manage relationships and oversee the integration of third-party applications.
• Data Management: Ensure the integrity security and accessibility of application data implementing best practices for data management and compliance with relevant regulations.
• Continuous Improvement: Stay current with technology trends and best practices recommending enhancements and upgrades to existing applications to improve functionality and user experience.
• Perform other duties as assigned.

Qualifications

Education & Experience

• Bachelors degree in computer science Information Technology or a related field or commensurate experience.
• Five (5) years of progressive experience in application management with a strong preference work in non-profit organizations or cultural institutions such as museums galleries or educational entities.
• Demonstrated experience in leading teams and managing cross-functional projects highlighting the ability to deliver technology solutions that meet organizational needs.
• Experience with various programming languages (e.g. Java Python JavaScript) database management systems (e.g. SQL NoSQL) and cloud services (e.g. AWS Azure) is highly desirable.
• Proven track record in managing technology projects including planning execution monitoring and closing using methodologies such as Agile or Waterfall.

Knowledge

• Strong understanding of enterprise application ecosystems including CRM ERP CMS and custom
  integrations
• Familiarity with application lifecycle management: design deployment patching and retirement
• Knowledge of relational databases (e.g. SQL Server MySQL) and data integration techniques (e.g. APIs ETL
  pipelines)
• Understanding of SDLC methodologies (Agile Scrum Waterfall) and project management principles
• Awareness of data privacy laws and software compliance standards relevant to non-profits or educational
  institutions
• Familiarity with vendor and contract management especially regarding SaaS platforms
• Knowledge of software testing methodologies and quality assurance processes
• Understanding of ITIL practices as they relate to service delivery and incident/problem management for
  applications.

Skills

• Proficiency in data architecture system integration and API development to facilitate interoperability
  between legacy and future systems.
• Expertise in vendor management contract negotiations and stakeholder communication to ensure
  alignment with institutional objectives.
• Effective troubleshooting and problem-solving skills for diagnosing application-related issues and
  implementing resolutions.
• Advanced analytical skills to assess software capabilities and alignment with broader organizational
  strategies.

Abilities

• Ability to lead the selection implementation and support of enterprise applications in a cross-functional
  environment.
• Capacity to translate business requirements into technical specifications and system workflows.
• Skilled in prioritizing and managing multiple concurrent application support or implementation projects.
• Ability to streamline operations by analyzing existing workflows and identifying optimization opportunities.
• Capable of troubleshooting complex application issues and coordinating with vendors or developers for
  resolution
• Able to mentor and train staff on software tools updates and best practices.
• Adept at managing stakeholder expectations and fostering positive relationships between IT and user departments.
• Proficient in analyzing system usage and performance data to drive enhancements and user adoption.
• Comfortable making data-informed decisions and recommending technology improvements that align with strategic goals.

License & Certification

• ITIL 3 required ITIL 4 preferred.
• PMP and Agile a plus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position is primarily Monday through Friday during core business hours with the anticipation of additional hours including evenings and/or weekends based on Museum need.
• On-site attendance is essential to perform some of the duties of this position.
• Occasional travel may be expected.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Occasionally able to properly lift up to 50 lbs. with or without assistance.
• This position works in an office environment with long sedentary periods and repetitive wrist and arm movement.
• The ability to focus bend carry reach to the side front and overhead push pull walk stand twist squat and crawl from frequent to occasional as required in an IT installation setting.
• Comfortable working in confined workspaces.
• May occasionally work on overhead catwalks ladders of varied heights and elevated platform lifts.

Benefits

The Museum of Flight offers full-time employees a generous and comprehensive benefits package which includes medical dental vision flexible spending accounts a 403(b) retirement plan with a 5% match after 1 year of service Employee Assistance Program as well as company paid life insurance Accidental Death and Dismemberment and long-term disability.

Paid-Time Off

Our paid time-off plans include 2 weeks of accrued sick leave and 2 weeks of vacation (80 hours each) per year 10 paid holidays and 2 floating holidays.

Compensation

The salary range for this position is $89000to$133000depending on experience.

Should you receive an offer please expect that it can fall anywhere within this range. A multitude of factors will determine a fair salary based on the following: scope of role within the organization years of relevant experience specific skills and evaluation of capability to execute in role successfully (among other critical factors).

Important Information

The Museum of Flight is committed to reflecting the diverse community around us. We continue to listen learn and implement change so that we can become a more inclusive organization that addresses bias and inequity and better serves our communities. We highly encourage persons of color members of marginalized communities women non-binary and LGBTQIA individuals to apply.

Prior to hire and once an initial offer of employment has been made a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the position.

The Museum of Flight is an equal opportunity employer dedicated to a policy of non-discrimination in employment on any basis including race color age sex religion national origin disability veterans status sexual orientation or gender identity/expression.

This organization participates in E-Verify.

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Required Experience:

Manager