Senior Software Engineer
Senior Software Engineer
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Job Description
Job Summary:
We are seeking a highly skilled and proactiveLead Operations Engineerto oversee and support our Data and Analytics (DNA) platform in a mission-critical 24x7x365 environment. This role is responsible for deliveringLevel 2 (L2) and Level 3 (L3) supportfor theData and Analytics team ensuring stability performance and continuous improvement of our data platforms and processes.
The position operates within arotational shift model covering16 hours per day 7 days a week to ensure uninterrupted support during critical processing hours. As a senior member of the team you will lead offshore operations act as the primary escalation point and drive operational excellence through automation process optimization and cross-functional collaboration.
Essential Functions/Responsibilities:
- Operational Leadership:
Lead and mentor a team of offshore engineers supporting DNA production QA batch jobs and applications. Ensure seamless operations across shifts and act as the primary escalation point for critical issues. - Production Support & Incident Management:
Troubleshoot and resolve complex production issues related to data systems and applications. Drive root cause analysis and implement long-term solutions to prevent recurrence. - System Monitoring & Performance Optimization:
Monitor job schedules application performance and system health using enterprise tools. Proactively identify and resolve performance bottlenecks. - Environment Management:
Administer and maintain EIM environments across Azure and BI platforms. Lead environment refreshes cutovers and release activities for major and minor deployments. - Documentation & Knowledge Sharing:
Develop and maintain comprehensive support documentation. Provide training and guidance to team members to foster knowledge growth and operational maturity. - Continuous Improvement:
Identify opportunities to enhance system reliability automate manual processes and improve support efficiency. Champion best practices in production support and DevOps. - Stakeholder Collaboration:
Collaborate with cross-functional teams including development QA and business stakeholders. Work with Microsoft support to resolve Azure-related issues.
Qualifications
- Bachelors Degree in Computer Science Information Systems or a related field.
- 5 years of experience in application development production support and system administration.
- Proven experience leading technical teams in a high-availability enterprise-scale environment.
- Strong understanding of incident change and problem management processes.
- Expertise in SQL (including performance tuning) PowerShell scripting and Python.
- Hands-on experience with the Azure platform including Databricks Azure Data Factory Azure Data Lake and Azure SQL Data Warehouse
- Familiarity with SAP BW HANA Data Services and enterprise BI tools (Cognos Power BI Azure Analysis Services).
- Experience with job schedulers such as Autosys or Tidal.
- Working knowledge of Git and CI/CD practices.
- Strong analytical troubleshooting and decision-making skills.
- Excellent communication and stakeholder management abilities.
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This job description is not meant to be an all-inclusive list of duties and responsibilities but constitutes a general definition of the positions scope and function in the company.
Required Experience:
Senior IC
Employment Type
Full-Time
