Senior Manager, Renewals
Senior Manager, Renewals
Posted on :
28-06-2025
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1 Vacancy
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Job Description
Are you ready to power the Worlds connections
If you dont think you meet all of the criteria below but are still interested in the job please apply. Nobody checks every box - were looking for candidates that are particularly strong in a few areas and have some interest and capabilities in others.
About the role:
Youll be the first dedicated EMEA renewals leader balancing hands-on ownership of a high-value renewal portfolio with building the foundation for a scalable practice. Your work directly protects and grows recurring revenue while the company moves to a highly efficient GTM motion. This is a rare opportunity to create a high-impact function at a pivotal moment in our companys growth.
This is a rare opportunity to create a high-impact function at a pivotal moment in our companys growth.
Key Responsibilities:
- Near-term (player)
- Personally manage a book of strategic renewalsforecast negotiate close. Surface churn/expansion risks early and rally Sales CS and Product for save plays. Stand up core dashboards and a weekly renewal forecast call. Create first-wave playbooks email cadences and negotiation templates.
- Mid-term (coach)
- Hire and mentor a small team of Renewal Managers Refine segmentation and touch models (high-touch pooled auto-renew). Formalize policies (notice periods co-terming discounts) with Deal Desk & Finance. Scale toolingintegrate CPQ CS platform and billing for one-click quotes
- Build the EMEA Renewals Function: Stand up the EMEA renewals organization including hiring tooling playbooks segmentation and KPIs from foundational processes to scalable execution.
- Own the Renewals Number: Take full ownership of renewal forecasting execution and performance globally. Deliver predictable efficient renewal motions across all segments and regions.
- Design the Renewal Strategy: Define policies timing roles and customer touch models (high-touch tech-touch auto-renew) in partnership with Sales CS Product and Finance.
- Drive Cross-Functional Alignment: Act as the central orchestrator across Sales CS RevOps Deal Desk and Legal to ensure renewals are proactively managed and friction is minimized.
- Optimize Commercial Outcomes: Create mechanisms to maximize retention expansion and margin through thoughtful negotiation strategies renewal plays and pricing levers.
- Develop Data-Driven Rigor: Define dashboards forecasting cadences and risk signals to ensure the business has full visibility into renewal health and churn risk.
- Scale Globally: Ensure consistency in process and tooling across regions while adapting for local market and customer nuances.
Qualifications:
- Experience in SaaS renewals account management or deal strategy;
- Experience leading or mentoring others
- Proven experience building and scaling a renewals function or adjacent team from scratch
- Deep understanding of SaaS unit economics retention metrics and customer lifecycle models
- Exceptional cross-functional collaboration skills especially with Sales CS Product Finance and Legal
- Strong commercial acumen and a track record of hitting retention goals and driving upsell or margin improvements
- Process-oriented mindset with a bias for systems automation and scale
- Executive presence and communication skills; comfortable influencing C-level stakeholders
About Kong:
Kong is THE cloud native API platform with the fastest most adopted API gateway in the world (over 300m downloads!). As the innovation leader of cloud API technologies Kong is on a mission to enable companies around the world to become API-first and securely accelerate AI adoption. Kong helps organizations globally - from startups to Fortune 500 enterprises - unleash developer productivity build securely and accelerate to market.
83% of web traffic today is API calls! APIs are the connective tissue of the cloud and the underlying technology that allows software to talk and interact with one another. Therefore we believe that APIs act as the nervous system of the cloud. Our audacious mission is to build the nervous system that will safely and reliably connect all of humankind!
For more information about Kong please visit or follow @thekonginc on Twitter. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status.
#LI-NF1
Required Experience:
Senior Manager
Employment Type
Full-Time
Key Skills
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