Associate Director, Relationship Management
Associate Director, Relationship Management
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Job Description
Associate Director Relationship Management Employee Share-Plans
Location: London (Hybrid)
In this position youll be based in the office for a minimum of three days a week with the flexibility to work from home for some of your working out more about our flexible work culture at give you a world of potential
As the Associate Director of Relationship management for our Share-Plans business you will be expected to independently manage a team of Relationship Managers who in turn manage large and complex client relationships by effective relationship management techniques while also identifying capturing and maximising all revenue opportunities. The role requires the individual to lead a relationship team be an ambassador for the Computershare business and be a senior point of contact for our clients.
A role you will love
The Associate Director of Relationship Management is a strategic leadership role responsible for developing nurturing and expanding relationships with clients partners and stakeholders alongside the management of a high-performance team establishing a culture of accountability and growth across the team. This position focuses on driving client satisfaction retention and growth by delivering exceptional service and thought leadership. The role also requires the ability to navigate the organisation effectively lead relationships with Clients and upsell in both new and existing business.
The Associate Director will be expected to manage client actions deliver resolutions to issues through creative solutions and service excellence. You will also lead a team of engaged and motivated employees to continued success.
Key Responsibilities:
- Develop and implement strategic relationship management plans to foster long-term partnerships and identify growth opportunities.
- Collaborate with sales marketing product and operations teams to coordinate efforts that enhance client experience and meet business objectives.
- Analyse client needs and provide solutions to maximise value and achieve client goals.
- Monitor and report on relationship status proactively addressing potential issues and risks.
- Mentor and guide relationship management team members fostering professional development and best practices.
- Represent the organization at client meetings industry events and conferences to enhance brand presence and build networks.
- Support contract negotiations renewals and service level agreements in partnership with legal and finance teams.
- Drive continuous improvement initiatives to optimise relationship management processes and tools.
- Proactively identify and maximise all existing and new revenue opportunities and associated Earnings before interest taxes depreciation and amortization.
- Support the design development and delivery of professional presentations for both internal and external stakeholders.
- Compile and deliver well-structured financial analysis costings and identifying trends.
- Ensure completion of core governance and procedures to maintain compliance and regulatory responsibilities across the team.
- Maintain customer information as required for internal analysis.
- As a subject matter expert you will deliver market updates and thought leadership to clients.
What will you bring to the role
Were looking for an experienced Relationship Professional operating at Associate Director level with significant commercial experienceand ideally with experience of Share-plan products and regulation. You will be commercially focused with business acumen and the ability to recognise levers of profitability and how to best deploy these with new and existing clients. You will be able to drive business development quickly getting up to speed with the very specialised nature of our product and marketplace.
Working with numerous senior stakeholders you will maintain the integrity of our product and resolve conflicting interests when necessary.
Key Attributes:
- Experience working within the benefits/Shareplans industry and applicable portals.
- Proven experience as a manager and leader with a desire to manage and motivate a diverse and busy team.
- Results orientated/professional best practice approach
- Strategic thinker with excellent problem-solving abilities and attention to detail.
- Strong interpersonal communication and negotiation skills.
- Proven track record of managing complex client relationships and driving business growth.
- Highly Analytical and numerate design costing plans and models
- Proven experience of negotiation and Influencing skills
- Educated to degree level or equivalent (desirable)
- Institute of Chartered Secretaries Association (ICSA) qualified (desirable)
- Ability to travel will be required in this role.
This is a fantastic opportunity to join an ambitious market leading company with an extensive global footprint offering excellent progression routes variety and plenty of opportunities to upskill yourself. If youre a result driven seasoned business development or sales professional comfortable with dealing with experienced company leaders then this role could be a great fit.
Rewards designed for you
Flexible workto help you find the best balance between work and lifestyle.
Health and wellbeingrewards that can be tailored to support you and your family.
Invest in our businessby setting aside salary to purchase shares in our company and youll receive a company contribution as well.
Extra rewardsranging from recognition awards and team get togethers to helping you invest in your future.
And more.Ours is a welcoming and close-knit community with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare visit Experience:
Director
Employment Type
Full-Time
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