Sales Support Specialist
Sales Support Specialist
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Job Description
Why join us
Maharam is the leading creator of textiles for interiors. Recognized for its rigorous and holistic commitment Maharam embraces a range of disciplines from product graphic and digital design to art and architecture. Known for its aesthetic and industrial innovation Maharams work is guided by five main principles: utility technology tradition luxury and environmental impact.
Our purpose is to design for the good of humankind. Its the ideal we strive toward each day in everything we do. Being a part of Maharam means being a part of something larger than your work team or even your brand. We are redefining modern for the 21st century. And our success allows Maharam to support causes that align with our values so we can build a more sustainable equitable and beautiful future for everyone.
Inside component of localized sales team: Sales Support Specialist and Sales Representative. Support function for client contact via incoming/outgoing phone calls emails and client showroom visits; and direct assistance to representatives as inside partner. Additional job-related/territory duties and showroom responsibilities.
Essential Functions
Interact with clients with the ability to openly talk about our sales line and guide our customers through the showroom experience.
Handle client contact including: inventory inquiries order placement sample requests product information and project specific follow-up
Assist reps as inside partner for project system maintenance sample requests selecting alternates and follow-up communication with clients
Perform miscellaneous duties include local showroom sample inventory maintenance and maintaining work environment to Maharam standards
Magnitude and Relationship Reporting
This position reports to a Sales Support Manager.
Contacts Inside and Outside the Organization
This position has contact with clients; Internal departments including: resource management sample fulfillment quality assurance credit and others; local sales reps; and sales support specialist in other offices as needed for samples and project follow-up.
Knowledge and Skills
Well honed in person customer service experience
Superior telephone skills
Ability to handle problem resolution professionally and with confidence; such as price delivery quality or installation problems.
Organized and able to multi task
Desire to work as part of a team
Excellent communication skills both written and verbal
Computer savvy with working knowledge of MS Office including Outlook Excel and Word; and ability to learn various Maharam specific computer functions
Education and Experience
A bachelors degree or equivalent preferred
2-4 years customer service experience
Showroom experience a plus
Who We Hire
Simply put we hire qualified applicants representing a wide range of backgrounds and abilities. Maharam is comprised of people of all abilities gender identities and expressions ages ethnicities sexual orientations veterans from every branch of military service and more. Here you can bring your whole self to work. Were committed to equal opportunity employment including veterans and people with disabilities.
MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact MillerKnoll Talent Acquisition at .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
