Customer Experience Specialist, China Market (Temp till 31 Oct 2025)

WHO WE ARE:

CloserStill Media run over 80 market leading business exhibitions in the learning healthcare technology and veterinary sectors with events in Asia UK Europe and USA.

Our portfolio includes some of the fastest growing and often award-winning events including the Singapore Vet Show Big Data & AI World Cloud & AI Infrastructure Cyber Security World Data Centre World eCommerce Expo Learning Technologies and DevLearn.

We are the envy of the events sector with over 60 major industry awards including The Sunday Times Top 100 Best Companies to work for three years in a row inand 2020!

We have exciting growth plans over the next two to three years and are looking for ambitious and motivated people to join our award-winning teams.

WHO WE ARE LOOKING FOR:

CloserStill Media (CSM) is seeking a temporary Customer Experience Specialist to provide support in the lead up to Tech Week Singapore taking place from 8 to 9 October 2025 at the Marina Bay Sands Expo & Convention Centre.

We are seeking a proactive and customer-focused professional to serve as the primary liaison for our Chinese customers following contract confirmation. In this role you will coordinate customer needs across Marketing Operations and Finance teams ensuring a seamless experience throughout their engagement with our events. This position requires excellent organisational skills attention to detail and a strong commitment to customer satisfaction.

If you are passionate about delivering exceptional customer experiences and thrive in a dynamic environment we would love to hear from you! This role offers a unique opportunity to be the bridge between our Chinese customers and internal teams ensuring their event participation is seamless and successful.

Duration: Immediate to 31 Oct 2025.

Monthly salary range: SGD 3000 - SGD 3500

THE ROLE:

• Act as the main point of contact for Chinese customers post-confirmation of contract coordinating their needs with Marketing Operations and Finance teams.
• Guide customers through the registration process on Swapcard TechWeek app primarily for exhibitors key visitors and Chinese VIPs.
• Assist customers with the use of WeChat for event-related communications; manage and operate the designated China WeChat account (separate from personal or other accounts).
• Support customers in completing application forms and requests for event-related services including furniture AV equipment logistics and other requirements.
• Collaborate closely with customers during their integration into the Ezone platform and other event digital tools.
• Build and improve cross-team relationships through improving processes workflows and alignment to ensure we have the best tools offerings educational resources to support our customers.
• Anticipate customer needs and proactively resolve issues to enhance customer satisfaction.
• Manage customer status communications internally to highlight successes and potential problems before they escalate.
• Facilitate interaction and workflow between project team members (Sales Marketing Operations Finance) to ensure deliverables and metrics are delivered on time.
• Provide professional-level Mandarin communication (both written and spoken) to ensure clear culturally appropriate and efficient interactions.
• Maintain accurate records of customer interactions and requests to facilitate smooth internal coordination.
• Travel on-site to shows to ensure our exhibitors (the customers) are having a successful show and to be a resource to help solve any problems that arise.

ABOUT YOU:

• Fluency in Mandarin Chinese (professional written and spoken skills) and proficiency in English.
• Familiarity with WeChat as a business communication tool.
• Strong organisational skills with the ability to multitask and manage multiple customer requests efficiently.
• Excellent interpersonal and communication skills with a customer-focused mindset.
• Ability to work collaboratively with cross-functional teams.
• Detail-oriented with a problem-solving attitude.

DESIRED SKILLS:

• Previous experience in event coordination customer services or account management in a B2B environment.
• Understanding of the Chinese market and business culture.
• Experience supporting international events or exhibitions.

DIVERSITY AND INCLUSION:

CloserStill Media embrace diversity in all its forms and are committed to continuing to develop a diverse and inclusive environment that encourages collaboration and innovation.

We are an equal opportunity employer. All applicants will be considered for employment based on merit without attention to age ethnicity religion or beliefs sexual orientation gender identity family or parental status or disability status.

WORK LOCATION:

This role is based in Singapore.

PERSONAL DATA CONSENT:

The information you provide in your job application will be used and processed by or on behalf of CSM for purposes related to your registration of interest in current or future employment with CSM and for the processing of your application for employment.

We will collect and use the personal data that you have supplied to facilitate the processing of your application for employment purposes. We will use personal information such as telephone number and/or email address to contact you on job opportunities. Please note that the information you provide may be used by a third party to enable us to process your application. These third parties may be located outside of Singapore to carry out some of the processing and administrative functions for CSM and would be under duty of care to maintain the appropriate levels or security and confidentiality and only use the information as instructed by CSM.

The personal data held by CSM relating to the applicants will be kept strictly confidential. CSM may collect information through other sources for processing and evaluating your application for employment. If your application is successful the information will be used in the administration of your employment. CSM may provide and/or transfer such data whether in Singapore or outside of Singapore to (i) any other departments within CSM or if necessary with Government agencies; (ii) any third party service provider who provides administrative data processing computer or other services to CSM.

As part of assessing your suitability to work with CSM we may use your information to conduct reference checks in accordance with CSMs HR Policy.

If your application is unsuccessful CSM may retain and use the information to deal with any matter which may arise in connection with your application for purposes of contacting you in connection with ongoing recruitment opportunities as well as for data analysis and business purposes. If you do not wish to be considered for positions in CSM other than that you have applied for please write in to

By submitting this job application you consent and agree to your data being used in conjunction with the recruitment and employment purposes at CSM. In order to maximise your opportunities to work with CSM you are encouraged to keep the information provided to us up to date at all times. You are responsible for ensuring that the personal data is correct and true. You also have the option to withdraw your consent anytime.