Manager, Airport Operations
Manager, Airport Operations
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Salary Not Disclosed
1 Vacancy
Job Description
Location: Insert Location
Employment Type: Full-Time
Reports To: Director of Airport Operations
Travel Requirement: Up to 25%
Launched in 2021 this airline was founded by a team of seasoned aviation professionals with a mission to reimagine air travel - delivering affordability reliability and simplicity to travelers across the U.S. Built on a foundation of operational excellence and a customer-first philosophy the airline continues to grow with a commitment to safety service and innovation. This is your opportunity to join a fast-growing values-driven carrier that offers a chance to make a lasting mark on the aviation industry.
Position OverviewThe Airport Operations Manager plays a critical leadership role overseeing all station operations to ensure the delivery of a safe efficient and customer-friendly travel experience. This position leads a cross-functional airport team drives key performance metrics and ensures full compliance with federal and internal regulations and standards. You will inspire a culture of accountability safety and operational excellence while managing daily logistics and long-term team development.
Key Responsibilities Operational Leadership-
Oversee daily station operations to ensure flights depart safely and on time.
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Ensure all crew members adhere to company values procedures and regulatory requirements.
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Establish clear goals and expectations; hold team accountable to performance standards and KPIs.
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Maintain appropriate staffing levels and oversee daily scheduling to support operational needs.
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Create a proactive safety culture with open communication around risks or concerns.
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Achieve zero aircraft damage and successfully pass internal and regulatory safety audits.
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Maintain FAA-compliant training records and ensure all crew members remain current in certifications.
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Inspire loyalty and satisfaction through exceptional customer service and smooth airport operations.
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Act as the escalation point for customer issues and resolve them locally and professionally.
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Drive performance toward customer satisfaction metrics and reduce complaint escalation.
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Foster collaboration across departments including Inflight Flight Operations Tech Ops and other stations.
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Build strong relationships with airport authorities vendors and regulatory agencies.
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Represent the company during audits and inspections conducted by FAA TSA OSHA and others.
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Oversee timekeeping operational reporting supply procurement and budget control.
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Monitor and manage GSE (Ground Support Equipment) repairs and servicing.
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Use performance data to identify trends and implement corrective actions to improve efficiency.
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Hire train and mentor Station Supervisors Agents and Trainers.
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Support employee development growth and engagement.
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Administer performance documentation including coaching evaluations and separation letters as needed.
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Build and maintain work schedules using timekeeping systems such as Teamwork.
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Minimum of 8 years of airline station operations experience.
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At least 5 years in a management role preferably in a commercial airline setting.
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Proven ability to lead teams in a fast-paced safety-critical environment.
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Strong understanding of FAA TSA and OSHA regulations.
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Excellent communication leadership and problem-solving skills.
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Ability to perform physical tasks (standing lifting up to 70 lbs climbing etc.) in all weather conditions.
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Proficient with operational tools and systems; experience with scheduling and timekeeping platforms preferred.
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Must become qualified and remain current in all responsible disciplines including Ground Security Coordinator within 30 days of hire.
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Valid U.S. drivers license required.
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Flexible schedule including availability for nights weekends holidays and overtime as necessary.
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A dynamic and entrepreneurial work environment
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The opportunity to contribute to a fast-growing disruptive airline
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Competitive compensation and benefits package
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Career growth and development opportunities
Ready to take off with us Apply now and help us shape the future of air travel.
Employment Type
Full Time
