Decant Officer
Decant Officer
Posted on :
27-06-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
2-3 months contract with a local authority
Job Purpose
- To work within Tenancy Management Team working closely with the Property Services Department and Lettings Team to oversee the housing of people needing to be decanted on both a temporary and permanent basis. To be responsible for the satisfactory beginning and ending of tenancies and ensuring moving and signing up processes are delivered successfully. To be the main point of contact for residents and provide a resident focused service. To deliver an excellent customer service in this role you will be expected to take ownership and responsibility for the issues under your control and prioritise workloads or resources to deliver quick solutions to our customers. You will work collaboratively across teams departments and external stakeholders to deliver the highest standards of service to our residents.
Key Duties/Accountabilities
- Taking ownership of the decant process by taking a proactive approach to identifying appropriate properties for residents requiring a decant liaising with the resident to arrange the logistics of this including viewings signing of a licence and removal of their possessions.
- Continuous and clear communication with customers throughout the decant process including monthly check-ins with residents on long-term decants and those awaiting a decant.
- Conduct regularly (weekly) catch-ups with the Disrepair Voids and Repairs team to ensure progress on works to residents homes is kept in check and updated on the Decant spreadsheet.
- Liaising with contractors and instructing decant-specific works such as deep cleans arranging movers and potential purchase of items for a decant property.
- Arranging and facilitating viewings at the earliest possible opportunity.
Essential Experience Required
- Good understanding of issues relating to social housing.
- Experience of leading on and driving through change in an organisation.
- Experience of working constructively with a range of external and internal partners.
- Experience of involving service users/residents in service monitoring and development.
- Proven ability to develop innovative solutions to problems.
- Experience of managing a complex workload and delivering to challenging performance targets and deadlines.
Essential Qualification Required
- Good general education to GCSE level or equivalent including English Language (A-C).
Additional information to note
- Working hours: 36 hours per week
- The role requires a DBS check.
- The role is hybrid with 3 days in the office.
Closing Date: 3rd July 2025
To work within Tenancy Management Team working closely with the Property Services Department and Lettings Team to oversee the housing of people needing to be decanted on both a temporary and permanent basis. To be responsible for the satisfactory beginning and ending of tenancies and ensuring moving and signing up processes are delivered successfully. To be the main point of contact for residents and provide a resident focused service. To deliver an excellent customer service in this role you will be expected to take ownership and responsibility for the issues under your control and prioritise workloads or resources to deliver quick solutions to our customers. You will work collaboratively across teams, departments, and external stakeholders to deliver the highest standards of service to our residents
Education
Good general education to GCSE level or equivalent including English Language (A-C).
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
