Customer Communications Manager
Customer Communications Manager
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Job Description
Join our team as a Customer Communication Manager where youll play a pivotal role in developing and implementing multi-channel mandatory communications. This includes cover letters policy documentation forms and policy schedules all designed to keep our customers informed about their policy details throughout their lifecycle.
In this role youll collaborate closely with the Customer Correspondence team and various business stakeholders including Product Legal and Compliance departments. Your primary responsibility will be to craft clear and concise mandatory communications and collateral ensuring that TAL consistently meets regulatory and compliance requirements.
You will:
- Collaborate with the Customer Correspondence team to design and author mandatory communications for TAL and alliance partners via post email or SMS.
- Write high-quality communications to simplify and explain complex life insurance products in customer-friendly language while meeting regulatory requirements.
- Engage internal and external stakeholders to manage all sign-off processes ensuring communications meet business and regulatory requirements.
- Manage documents and collateral to ensure adherence to brand guidelines budget and requirements of email and print suppliers.
- Work with Digital & Marketing stakeholders to align mandatory communications with marketing campaigns and other customer lifecycle touchpoints.
Qualifications :
- Over 2 years of experience in managing customer/mandatory communications or similar roles.
- Proven ability to handle communications with complex technical and regulatory requirements.
- High level of attention to detail and strong written and verbal communication skills.
- Experience executing communications through post SMS and email channels.
- Demonstrated experience in project management and working as part of a larger project team.
Additional Information :
TAL is one of Australias leading life insurers committed to inclusion and supporting the career growth of our diverse workforce. Were proud to be:
An Inclusive Employer Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
Diversity Champions Member of Diversity Council Australia Australian Disability Network Pride in Diversity and Champions of Change
Reconciliation Advocates Read our Innovate Reconciliation Action Plan.
We welcome applications from people with diverse experiences perspectives and backgrounds including Aboriginal and Torres Strait Islander people caregivers individuals living with disabilities people from culturally diverse backgrounds and the LGBTIQ community.
Need adjustments during the recruitment process Let our team know by getting in touch with us here to support you.
Yourealwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and valueworking together to find the best solutions for problems.
As part of the recruitment process there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History Bankruptcy Entitlement to Work Regulatory and Reference Checks.
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Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
