Customer Success Manager, AI (Fixed Term Contract - Maternity Leave Coverage)
Customer Success Manager, AI (Fixed Term Contract - Maternity Leave Coverage)
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1 Vacancy
Job Description
As part of the Customer Success team you will help increase adoption client satisfaction and strategic growth of PencilPro within Jellyfish and across our global client base. A Customer Success Manager will focus on direct client support onboarding and user training ensuring a smooth transition into the Pencil Pro ecosystem. Reporting to our CSO AI you will work with clients to increase adoption provide ongoing support and gather feedback to enhance the platform experience.
This is a 3 month fixed term contract in August for maternity leave coverage. The salary range for this position is between 75000-85000 USD annually.
Responsibilities:
- Provide hands-on support to our teams and external clients resolving issues and promoting engagement.
- Use both Intercom and Slack to log and respond to support calls and issues.
- Be the primary contact for main clients promoting engagement satisfaction retention and adoption on Pencil and J Tech.
- Demonstrate an understanding of Pencil Pro and the J Creative tech stacks functionality and use cases guiding clients and our teams through best practices.
- As new PencilPro functionality is released ensure that we are supporting Pencil (where needed) in building the appropriate comms to clients and internal users.
- Help implement Pencil Pro across client teams ensuring seamless integration into workflows.
- Gather insights from users to enhance platform adoption and provide feedback to Product teams.
- Assist the broader CSM team with the deployment of PencilPro and J Creative products including configuring new users user groups workflows and system templatesno coding required.
- Oversee the setup and tracking of all Pencil Pro workspaces and their corresponding JWF environments.
- Manage Wrike tasks related to Pencil collaborating with the wider CSM team to adjust configurations.
- Maintain clear documentation including FAQs user manuals and training materials.
- Work with teams including Product Creative and Sales to guarantee a cohesive customer success strategy.
Qualifications :
- Experience customer success SaaS or creative technology.
- Client-facing skills Experience communicating the value of the product and its features to customers.
- Troubleshoot technical issues and escalate.
- 2 years of experience conducting product training sessions.
- Understanding of production workflows.
- Awareness of basic project management methodologies.
- Familiarity with AI-driven marketing tools automation or creative technology solutions.
- Familiarity with Intercom Wrike or similar customer support/project management tools.
- An interest in emerging market tech trends and AI.
Additional Information :
Join Jellyfish and experience a workplace where we prioritize your growth celebrate your contributions and empower you to tailor your work environment to suit your needs.
Reward: Youll be eligible to join our discretionary annual bonus scheme and 401k retirement plan.
Healthcare plans: Have peace of mind with our healthcare vision and dental insurance plus short and long-term disability and life cover.
Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.
Growth Your Way: Grow your career with one paid day each month for self-development with Jellyfish Learn.
Unfortunately there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish or if you suspect any fraudulent activity please report it to .
#LI-Hybrid
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
