Payment Operations Recovery Product Specialist
Payment Operations Recovery Product Specialist
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Job Description
We are looking for a Payment Operations Recovery Product Specialist to join our team to help minimizing the impact of materialized loss on our customers and products
As a Payment Operations Recovery Product Specialist your role will revolve around project management with an emphasis on driving key initiatives that help prevent operational losses improve the existing operational processes connected to loss recovery and ensure that the processes scale well are efficient and mitigate or minimize risks.
You will take full ownership of projects from initial scoping to final implementation. This includes assessing problem size and impact creating rollout plans collaborating across teams conducting testing and refining solutions. You will collaborate with various Wise functions (e.g. Product & Engineering Fraud Risk Compliance Customer Support Finance etc) as you work to translate evolving Recovery teams challenges into scalable automated systems and processes.
Your Mission:
Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the worlds first platform to offer true multi-currency banking.
In this role youll add to that mission by:
Taking full ownership of projects from initial scoping to final implementation. This includes assessing problem size and impact creating rollout plans collaborating across teams conducting testing and refining solutions;
Identifying prioritizing and addressing key manual workload drivers for Payment Operations connected to Recovery domain;
Translating Stakeholder and Business Needs into operational processes supporting insight with data-driven analysis;
Proactively initiating and prioritizing projects based on team and customer needs. Driving innovation and improvements in processes;
Collaborating effectively with internal and external stakeholders to support the operationalization of product enhancements and to solve complex problems and incidents related to their area of ownership ensuring timely and relevant communication;
Developing efficient operational processes that minimize manual workload working closely with stakeholders and requiring minimal guidance;
Coordinating with relevant risk teams to assess mitigate and manage risks associated with your domain and Payment Operations;
Ensuring that domain level Key Performance Indicators (KPIs) are always relevant and impactful. Establishing KPIs and Service Level Agreements (SLAs) for new features and processes. Monitoring and responding to changes in SLAs and KPIs serving as the key escalation point for significant breaches;
Acting as the first-level escalation point for cases and crises within the area of expertise capable of handling incidents effectively;
Qualifications :
You have delivered mid-sized projects working with engineers or other product or operational teams and can demonstrate clear impact on your projects. You have previous experience making improvements to a product or service.
You know how to use different process improvement methodologies.
You have a track record of achieving targets and goals setting and monitoring success.
You are able to clearly articulate simplify and scope problems and follow through to completion. You can identify gaps in processes and show initiative to independently solve new issues.
You empathize with the domain challenges you have passion towards finding the solutions and measuring them against cross team and customer impact.
You are comfortable getting your own data building dashboards using BI tools like Looker. You can work with data and customer insight to learn about problems measure their scope and impact and develop solutions.
You can communicate with different levels of stakeholders from senior leadership to agent level and know how to tailor your communication for the right audience.
You consider and map mission impact when scoping new projects.
You are comfortable providing feedback and speaking out if actions or solutions go against Wises principals/mission and when initiatives/projects drive unnecessary risks.
You actively seek stakeholder feedback and empathize with viewpoints and feedback from others.
Additional Information :
What We Offer
RSUs in a rapidly growing company
Salary: $84625
An annual self-development budget
Medical dental & vision insurance including HSA and FSA options
Company-paid: Life Insurance Short & Long-Term Disability and an EAP program
Flexible working model a mix of working from home and from the office
Relocation expenses covered
25 days PTO 15 sick days 11 holidays 5 compassionate leave days 3 paid Me days and a paid volunteer day annually
A paid 6-week sabbatical leave after four years
18-weeks of paid parental leave after a year with us
401k with up to a 4% employer match
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what its like to work at Wise visit .
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
