Customer Success Manager - Business IT Services
Customer Success Manager - Business IT Services
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Job Description
Job Description
The successful candidate will lead Delivery of projects/services and drive business development towards achieving of revenue targets. Will be responsible to develop and deliver successful solutions on IT landscape of organization drive delivery excellence and will mentor and grow a strong team.
Accountability
Lead the delivery and management of organization projects contributing to solutions including process and/or IT or Process automation as needed to establish strong trust- based relationships and drive collective client and team success
Work collaboratively with existing team leads / PMs of the established IT Solutions and Services
Manages the IT Development and support teams and oversees all activities ensuring alignment with departmental and business-wide vision and strategies.
Responsible for Customer Satisfaction Index Associate Survey Status reporting for Account/Line of Business.
Work with C-Level executives to define and understand business goals strategies capabilities processes and help shape and define business and technology transformation initiatives.
Build lead and inspire an extended team of IT specialists
Responsible for managing multi-location team working in 24x7 mode in future
Requirements
Bachelors degree/Masters degree (BE/ME) in Computer Science or a related technical field or equivalent practical experience.
Should have at least 16 years of working experience in the IT Applications Tools and Support field with 6-8 years experience with IT applications Transition Development Rollout and Management capabilities for a region or global scale.
Proven and successful track record of leading high-performing IT practice teams and customer-facing experience in the enterprise space. (Min 5 years)
Should have experience in Goal tracking for Quality Productivity Deployment Rookie Ratio in Project teams and Revenue Growth Percentage
Extensive client account and project management experience with demonstrated ability to plan and manage the execution and implementation projects PMP is a plus.
Demonstrated knowledge of IT turnkey solutions for a diverse set of problems and industries/customers. Understanding of business challenges and adopting successful IT solutions.
Experience in project management People management and leadership skills
Team-builder be result-oriented be proactive and be self-driven. You should need minimal supervision be open to change
Excellent organizational analytical and influencing skills.
Effective written and verbal communication and presentation skills.
Qualifications :
BE/ME
Additional Information :
16 years
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
