Requisition ID: 229443

Salary Range:147600.00-256275.00

Please note that the Salary Range shown is a guideline only. Salary offered may vary based on factors including but not limited to the successful candidates relevant knowledge skills and experience.

Join a purpose driven winning team committed to results in an inclusive and high-performing culture.

Director USCM Fraud Monitoring Team

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business Commercial and Corporate clients with effective treasury management solutions coupled with a best-in class service model making it easy for clients to do business with us.

As businesses build their digital capabilities and transform their operating models their payment needs are evolving too. Boasting a unique global footprint GTBs comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies streamline and simplify payments improve working capital performance and mitigate financial risk.

At Scotiabank we embrace your strengths ideas and ambitions. GTB is a fast-growing team with a focus on the Americas particularly Canada the U.S. Mexico and we are seeking top tier talent to complement our organization.

Join a purpose-driven winning team committed to results in an inclusive and high-performing culture.

Purpose:
Leads and oversee the USCM Fraud Monitoring program in the U.S. and Canada ensuring business strategies plans and initiatives are executed / delivered in compliance with governing regulations internal policies and procedures.

Accountabilities:

• Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships systems and knowledge
  Provides overall leadership and performance management of the fraud monitoring and cash loss team operation. Accountable for overseeing the complex fraud detection/deterrence for the US Cash Management services across the H2H and Scotia Connect channel products:
• Deposit/Cheque fraud (e.g. kiting)
• Payments/Wire fraud
• Support and counsel US Cash Management business on customer onboarding process and fraud issues
• Represent Fraud on regulatory audit and client related issues that are Fraud related.
• In conjunction with the VP and senior leadership team responsible for the long-term strategic direction of the business line
• Takes a leadership role in pursuing strategies to improve client experience reduce fraud losses operational efficiencies and organizational effectiveness Partners with the senior leadership team to establish and maintain metrics for measuring evaluating and benchmarking quality performance of fraud deterrence customer satisfaction; Responsible for ensuring the achievement of customer and operational KPIs
• Responsible for achievement of business plan & Fraud Monitoring objectives as negotiated Builds strategic relationships and key partnerships both internally and externally Provide subject expertise and thought leadership from fraud perspective to support bank projects/initiatives
• Keep abreast of emerging issues trends and evolving regulatory requirements and assess potential impact to the US fraud monitoring team and recommend remedial actions
• Partner with key stakeholders (e.g. US Legal US GTB Operations Client Sales & Servicing team etc.) to ensure effective resolution of clients concerns and issues related to actions taken on their accounts
• Understand how the Banks risk appetite and risk culture should be considered in day-to-day activities and decisions
• Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas while ensuring the adequacy adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk regulatory compliance risk AML/ATF risk and conduct risk including but not limited to responsibilities under the Operational Risk Management Framework Regulatory Compliance Risk Management Framework AML/ATF Global Handbook and the Guidelines for Business Conduct
• Builds a high-performance environment and implements a people strategy that attracts retains develops and motivates their team by fostering an inclusive work environment communicating vison/values/business strategy and managing succession and development planning for the team

Dimensions:

• 1-5 direct reports
• Achieve customer and operational KPI targets
• Accountable for overseeing the complex USCM fraud monitoring program for the U.S. Cash Management business for Scotiabank across a variety of cash management solutions for corporate and commercial clients.

Education & Experience:

• Bachelors degree in business administration Law Computer Science Information Systems or Engineering
• MBA (or equivalent) is an asset but not a requirement
• Expert knowledge of industry trends and information regarding fraud and fraud deterrence and in-depth knowledge of laws and regulations associated with fraud management
• 8-10 years with demonstrated success in the financial services industry
• 3 years management experience Working knowledge of retail and commercial credit products consumer credit lifecycle risk management Thorough knowledge with respect to the fraud mitigation tools and systems used for fraud deterrence (PRM Web Extraction History Database etc.).
• Working knowledge of the banks systems including CIS Finacle TenX Fenergo Salesforce GWA Micro UI etc.
• Highly skilled leader with extensive experience leading large teams focusing on coaching strategic planning and execution of key business priorities
• Strong prioritizing planning analytical presentation project management and relationship building skills

Interested
At Scotiabank every employee is empowered to reach their fullest potential respected for who they are and embraced for their differences. Thats why we work to grow and diversify talent and engage employees in a performance-oriented culture.

Whats in it for you
Scotiabank wants you to be able to bring your best self to work - and life every day. With a focus on holistic well being our many flexible benefit programs are designed to help support your unique family financial physical mental and social health needs.

#GTB

Location(s): United States : Texas : Houston

Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.

At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.