Receptionist, Support Services
Receptionist, Support Services
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
Are you a sociable well-structured and effective communicator Consider joining our Support Services team in a vital role where you can leverage your excellent interpersonal abilities and passion for assisting others within our software user community.
Responsibilities
- Ensure availability for all Esri employees and customers on local and toll-free phone lines
- Manage support inquiries across multiple channels including phone calls emails chat and online applications on and
- Track and assess employee and customer information using Lightning and SAP while maintaining confidentiality of customer contact and contract information
- Create support requests and submit into the call tracking system and direct a high volume of customers to appropriate staff according to procedure and policy
- Verify Maintenance & Authorized Callers of restricted accounts assist with escalations of secured accounts
- Create Service Contracts and Activate Entitlements and notify appropriate resources of updates needed to contracts and entitlements
- Participate in the production and testing of systems applications and workflows related to Call Routing and Customer Relationship Management (CRM) system
- Assess and disseminate trend information through analysis meetings and presentations
- Train employees and customers of procedures and policies
- Assist with projects and other work tasks required to meet business needs
Requirements
- 1 years of experience working in a professional office environment
- Strong communication skills with the ability to communicate effectively with internal and external customers
- Knowledge of Microsoft Office applications (Word Excel Outlook)
- Excellent interpersonal and organizational skills
- Desire to work in a fast-paced environment and ability to work on multiple tasks simultaneously
- Ability to think creatively in order to further develop the position and processes
- US Citizenship
- High school diploma or equivalent
Recommended Qualifications
- Bachelors in GIS business or related field
- Knowledge of SAP or Salesforce
- Minimum typing speed 45 WPM
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Employment Type
Full Time
