MS Engineering Operations Manager - Support Analyst – Operate

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Manager

Job Description & Summary

At PwC our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations reduce costs and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management technology and process optimization to deliver high-quality services to clients.

Those in managed service management and strategy at PwC will focus on transitioning and running services along with managing delivery teams programmes commercials performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process tools and services.

Enhancing your leadership style you motivate develop and inspire others to deliver quality. You are responsible for coaching leveraging team members unique strengths and managing performance to deliver on client expectations. With your growing knowledge of how business works you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects ensuring their successful planning budgeting execution and completion.
• Partner with team leadership to ensure collective ownership of quality timelines and deliverables.
• Develop skills outside your comfort zone and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues engaging in difficult conversations with clients team members and other stakeholders escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.

Role Requirement

Expertise in IBM ECM platforms and related technologies to provide application support troubleshooting performance tuning and integrations.

Core Technical Skills:

1 IBM Content Management Administration & Support

• Installing configuring and maintaining IBM FileNet P8 CMOD Case Manager and Datacap.
• Managing repository structures metadata and object stores.
• Performance tuning log analysis and system monitoring.
• Troubleshooting and resolving content indexing retrieval and access control issues.
• Ensuring high availability backups and disaster recovery planning.

2 Database Management

• Strong understanding of SQL and NoSQL databases used by ECM:
  • DB2 Oracle Microsoft SQL Server (for IBM FileNet CMOD)
  • MongoDB Cloud-based DB solutions (for modern ECM integrations)
• Query optimization and database performance tuning.
• Managing database schema changes for ECM repositories.

3 Application & Server Management

• Working with WebSphere Application Server (WAS) or WebLogic for ECM deployments.
• Managing content storage and retrieval via IBM Content Services API.
• Configuring LDAP/Active Directory for authentication & access control.
• Integrating ECM systems with third-party applications (SAP Salesforce SharePoint etc.).

4 Development & Customization

• Java/J2EE Development Customizing IBM Content Navigator (ICN) and FileNet applications.
• IBM Content Navigator Plugins Extending ECM functionality.
• REST and SOAP Web Services API integrations for content retrieval and indexing.
• Scripting (Python PowerShell Shell Scripting) Automating ECM tasks and monitoring.

5 DevOps & CI/CD

• CI/CD Pipelines (Jenkins GitHub Actions Azure DevOps) for ECM application deployments.
• Containerization (Docker Kubernetes) for IBM Cloud Pak ECM solutions.
• Infrastructure as Code (Terraform Ansible) for automated deployments.

6 Cloud & Hybrid Deployments

• IBM Cloud AWS or Azure for ECM SaaS/hybrid deployments.
• Managing IBM Cloud Pak for Business Automation.
• Experience with IBM Watson AI for Cognitive Content Management.

7 Monitoring & Security

• Implementing ECM security policies role-based access control (RBAC).
• Monitoring ECM logs using Splunk ELK Stack or Dynatrace.
• Ensuring compliance with records retention policies and regulatory standards (GDPR HIPAA ISO 27001).

Education (if blank degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Automation Automation Framework Design and Development Automation Solutions Budgetary Management Business Process Automation (BPA) Business Process Improvement Business Process Outsourcing Business Transformation Coaching and Feedback Communication Continuous Process Improvement Creativity Data Quality Automation Deliverable Planning Delivery Excellence Design Automation Digital Transformation Embracing Change Emotional Regulation Empathy Inclusion 29 more

Desired Languages (If blank desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship

No

Government Clearance Required

No

Job Posting End Date