Customer Delivery Manager
Customer Delivery Manager
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Job Description
Location: IN - Pune 24/7 Job-ID: 213564 Contract type: Standard Business Unit: IT Consulting
Life on the team
Are you passionate about delivering excellent services and delighting Computacenter customers Were a rapidly growing team supporting Computacenter customers across the globe.
Youll be part of the Delivery Leadership team for the account(s) normally reporting to a Delivery Lead or Delivery Director.
Youll have clear areas of responsibility that may vary from time to time.
You may lead a small direct team; youll almost certainly lead a virtual (matrix) delivery organisation.
Youre likely to have a role within the customers IT team. Where we operate in an ecosystem of suppliers you will have stakeholders within those suppliers to work with.
Youll also form part of a wider community of Customer Delivery Managers and will have the opportunity to actively contribute to wider in-country Delivery initiatives.
If you are excited about pursuing your career in Service Delivery Leadership you are at the right place. COME JOIN US COME GROW WITH US.
What youll do
Delivery Leadership:
- Youll manage your services to make sure that we deliver what weve promised to our customers and our own organisation.
- Youll identify and manage service improvements where necessary to improve the quality efficiency or effectiveness of our services react to issues or better align our services to our customers needs working with our group services colleagues.
- Youll measure performance of your services overall including our internal delivery organisation and partners. Youll implement positive recognition and interventions where improvements are necessary.
- Identify risks in service delivery assess commercial implications and take measures to eliminate risk or avoid risks
- Youll understand the role that your services perform in the customers business.
- Youll prepare and deliver service reports and participate in reviews with customers and colleagues.
Change Delivery Management
- Youll use your contacts and insight to identify new ways in which Computacenter can add value to our customers through the improvement of existing services.
- Youll demonstrate awareness of relevant project management approaches and make sure that changes to our services go into life successfully.
Business Management
- Youll have the chance to input into account strategy in conjunction with our Group Services colleagues.
- Youll make sure that the teams you lead (both direct line and virtual) understand the account strategy customer priorities and their role within both.
Contract Management
- Youll support our Group Services colleagues in the development negotiation and agreement of contract changes within the Customer account as appropriate.
- Youll be involved in managing the contracts that relate to your scope of service. Youll ensure compliance and manage exceptions.
Financial Management
- Youre likely to have responsibility for the financial performance of your assigned services. Youll contribute to accurate forecasting and cost management.
- Youll input to and support our Group Services colleagues where appropriate for costing support of services in Presales
Relationship Management
You are likely to be the primary interface to one or more stakeholders within the customer organisation. Youll ensure that you maintain a positive and constructive relationship to the benefit of both organisations.
People Management
- Perform all Line Management responsibilities for all Direct Reports. Ensure that your team direct and virtual is appropriately motivated and engaged and that individual performance is managed.
- Support the people strategy for the account including capacity and succession planning people and capability development and talent identification and retention
- Support the communications strategy in support of the account and employee engagement strategies.
What youll need
- 12 15 Years of experience required.
- Youll be a proven practitioner in IT Service Management.
- Youre likely trained in ITIL at least to Foundation status.
- Youll know that its not all about ITIL. Youll be able to show that you understand how IT services fit in a customers business and how we as a service provider can add value.
- Experience managing senior stakeholders.
- Experience managing Managed services.
You will also be
- Motivated to succeed as a Team Youll know that success is about how teams work together both within Computacenter and the customer. Youll do all you can to remove organisational boundaries using a One Customer One Team approach.
- Collaborative Youll openly share ideas with colleagues across Computacenter and youll contribute to initiatives that improve our organisation outside of your account.
- Inclusive Youll be aware of & sensitive to both unconscious bias and cultural difference and role model a positive approach to building an inclusive working environment.
- Inspiring Its likely that you will lead other people most of whom aspire to develop their careers into more senior roles. Youll be a role model to them and support them in their growth.
- Creative Youll be able to come up with solutions to do better for our customers for our company and ideally for both at the same time!
- Curious Youll want to get to the root of issues asking the five whys (Six Sigma) and using both data to understand and improve performance.
- Able to tell a story Youll be able to credibly present your service performance and improvement ideas to different audiences talking at an appropriate level of detail.
- Advocate Value Youll play an active role in the adoption & use of the Customer Value Framework continually improving and adding value to Computacenter services delivered to the customer.
About us
Computacenter is a leading independent provider of IT infrastructure services with about 20000 employees worldwide. We work at the heart of digitisation advising organisations on IT strategy implementing the most appropriate technology and managing our customers infrastructures.
We offer a friendly open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies personalities and strengths who want to live our shared value of teamwork and performance.
Interested in joining a company with a strong sense of community
Were growing. Were hiring. We encourage. We empower. We support.
#winningtogether #peoplematter
Required Experience:
Manager
Employment Type
Full Time
