Tech Support III / Applications Support
Tech Support III / Applications Support
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Salary Not Disclosed
1 Vacancy
Job Description
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in Commercial & Investments Bank Payment Technology you will ensure the operational stability availability and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot maintain identify escalate and resolve production service interruptions for all internally and externally developed systems leading to a seamless user experience.
Job responsibilities
- Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
- Supports the day-to-day maintenance of the firms systems to ensure operational stability and availability
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
- Identify issues for escalation and communication and provide solutions to the business and technology stakeholders
- Analyze complex situations and trends to anticipate and solve incident problem and change management in support of full stack technology systems applications or infrastructure
- Responds to service requests from Client facing support teams Operations Risk/control partners and others
- Conducts shell scripting and works with Application Support monitoring tools (Splunk Bit Bucket etc)
- Works closely with end users and software Engineers in resolving day to day issues and conducting daily health checks of applications and processes
- Participates in root cause calls and drives actions to resolution with a keen focus on preventing incidents
Required qualifications capabilities and skills
- 3 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services
- Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Experience in observability and monitoring tools and techniques
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Hands on experience in Windows .NET and Unix Operating systems
- Programming experience in Java or Python in software development lifecyce
- Strong shell automation scripting in (Oracle SQL Server VBScript Python Java and/or Powershell)
- Working knowledge of development toolset to design develop test deploy maintain and improve software
- Experience in Application Support Monitoring Tools (Splunk Bitbucket etc.)
- Strong collaboration and communications skills in working with teams to develop meaningful relationships in achieving common goals
- Must be a U.S. Citizen or Permanent Resident with 7 years of U.S. residency
Preferred qualifications capabilities and skills
- Experience with one or more general purpose programming languages and/or automation scripting
- Working understanding of public cloud
- Experience with Active Directory
- Experience in a very large financial services technology environment
- Knowledge of industry-wide technology trends and best practices
Employment Type
Full-Time
