Process Management Specialist - Customer Experience & Performance Area
Process Management Specialist - Customer Experience & Performance Area
Posted on :
27-06-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Role Overview:
The Process Management Specialist (PCM) plays a key role in modeling standardizing and governing core organizational processes. The role focuses on operational efficiency identifying inefficiencies implementing improvements and enhancing accountability. PCM Specialists aim to streamline workflows reduce costs and improve service quality contributing to superior customer experiences.
Key Responsibilities:
Education & Qualifications:
Why Join Us
The Process Management Specialist (PCM) plays a key role in modeling standardizing and governing core organizational processes. The role focuses on operational efficiency identifying inefficiencies implementing improvements and enhancing accountability. PCM Specialists aim to streamline workflows reduce costs and improve service quality contributing to superior customer experiences.
Key Responsibilities:
- Process Mapping and Analysis:
- Utilize methodologies like BPMN 2.0 for detailed mapping of operational and support processes.
- Identify inefficiencies redundancies bottlenecks and risks proposing data-driven solutions.
- Conduct as-is and to-be process analyses to uncover optimization opportunities.
- Process Optimization:
- Lead initiatives for process simplification digitization and automation to enhance operational efficiency.
- Develop proposals including benefit and cost estimations.
- Collaborate with cross-functional teams (IT Delivery Product Customer Experience) for successful implementation.
- Standardization and Governance:
- Define and maintain standards and procedures for core processes to ensure consistency.
- Monitor process compliance and support teams in aligning with strategic goals.
- Contribute to process governance frameworks and maturity improvements.
- Project and Transformation Management:
- Participate in operational transformation projects with a focus on end-to-end processes.
- Conduct training sessions to raise awareness about process management and new procedures.
Education & Qualifications:
- Bachelors degree in IT Cybernetics Mathematics or related fields.
- Process management certifications (BPMN Lean Six Sigma Green/Black Belt CBPP) are a significant advantage.
- 34years in process management business analysis continuous improvement or operational consulting.
- Proven experience in mapping and optimizing complex end-to-end processes.
- Familiarity with digital transformation projects and cross-functional collaboration.
- Expertise in methodologies like BPM Lean Six Sigma.
- Hands-on experience with tools like Bizagi Modeler Visio ARIS or Miro.
- Proficient in MS Office.
- Ability to interpret complex data into actionable insights.
- Knowledge of ERP/CRM systems and RPA concepts is an advantage.
- Strong analytical thinking attention to detail and problem-solving skills.
- Excellent written and verbal communication skills with the ability to simplify complex concepts.
- Proactive results-driven and able to manage multiple projects simultaneously.
- Collaborative team player with effective stakeholder management skills.
Why Join Us
- Innovative Environment: Be part of a forward-thinking organization that values creativity and encourages cutting-edge solutions to drive efficiency and transformation.
- Collaborative Culture: Work with diverse talented teams in anenvironment that fosters teamwork and innovation.
- Impactful Work: Make a real difference by optimizing processes enhancing customer experiences and contributing to organizational success.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
