Incident Manager
Incident Manager
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Job Description
At Alstom we understand transport networks and what moves people. From high-speed trains metros monorails and trams to turnkey systems services infrastructure signalling and digital mobility we offer our diverse customers the broadest portfolio in the industry. Every day 80000 colleagues lead the way to greener and smarter mobility worldwide connecting cities as we reduce carbon and replace cars.
Could you be the full-time Technical Incident Manager in Bangalore were looking for
Your future role
Take on a new challenge and apply your technical expertise in a dynamic and fast-paced environment. Youll work alongside collaborative and solution-oriented teammates.
Youll play a critical role in managing production incidents to resolution ensuring the stability and reliability of our systems. Day-to-day youll work closely with teams across the business (such as IT infrastructure application development and operations) lead technical triage calls and identify opportunities to enhance our processes and systems.
Youll specifically take care of incident resolution in a 24/7/365 environment but also contribute to post-mortem activities and operational improvements.
Well look to you for:
Managing production incidents to resolution using Alstoms standard incident management processes.
Leading and guiding technical triage calls analyzing infrastructure and application components.
Providing timely updates to stakeholders and escalating issues as needed.
Recommending and implementing process improvements based on operational insights.
Supporting post-mortem activities and documenting resolution actions.
Maintaining production applications troubleshooting issues and coordinating with technology teams.
All about you
We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead weve listed some that we think will help you succeed and grow in this role:
Bachelors Degree in Engineering or equivalent in a relevant discipline.
8 years of related experience in IT infrastructure and production support.
Experience with at least five of the following: Unix/Linux Servers Wintel Servers networks firewalls routers load balancers web logic LDAP Oracle/MS SQL databases SAN Virtualization Email systems Enterprise monitoring or access management solutions.
Proficiency in tools like ServiceNow or other ticketing systems.
ITIL certification (preferred).
Strong relationship management skills and ability to communicate effectively with all levels of management.
Proficiency with Word Excel and PowerPoint for reporting and presentations.
Things youll enjoy Join us on a life-long transformative journey the rail industry is here to stay so you can grow and develop new skills and experiences throughout your career. Youll also:
Enjoy stability challenges and a long-term career free from monotonous routines.
Work with cutting-edge security standards for rail signalling.
Collaborate with transverse teams and supportive colleagues.
Contribute to innovative projects that make a tangible impact.
Utilise our flexible and inclusive working environment.
Steer your career in whatever direction you choose across functions and countries.
Benefit from our investment in your development through award-winning learning opportunities.
Progress towards leadership roles or specialized technical expertise.
Benefit from a fair and dynamic reward package that recognises your performance and potential plus comprehensive and competitive social coverage (life medical pension).
You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family youll be proud. If youre up for the challenge wed love to hear from you!
Important to note
As a global business were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.
Required Experience:
Manager
Employment Type
Full Time
