Senior Engagement Manager
Senior Engagement Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
At Qualtrics we create software that the worlds best brands use to deliver exceptional frontline experiences build high-performing teams and design products people love. But we are more than a platform. We are the creators and stewards of the Experience Management category serving over 18000 clients globally. Building a category takes grit determination and an appreciation for the unconventionalbut most of all it requires close-knit high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams youll be part of a nimble group thats empowered to set ambitious goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved by collaborating and iterating until the best solution comes to light. You wont have to look to find growth opportunities theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing.
Engagement Manager
Why We Have This Role
The Implementation Team is critical to delivering a seamless onboarding experience for our clients setting the foundation for lasting partnerships with Qualtrics. This position contributes to the initial onboarding experience builds lasting client relationships and shapes the partnerships direction. This role has a profound impact on customer success operational improvements and product enhancements ultimately driving Qualtrics reputation as a trusted advisor and solution provider. If you thrive in dynamic environments and enjoy building deep client relationships this role is for you.
How Youll Find Success
- Expertly manage complex implementations from kickoff to completion balancing multiple priorities.
- Experience leading virtual project teams to deliver complex large-scale customer feedback programs within global organisations.
- Act as a trusted advisor by deeply understanding client needs and aligning solutions accordingly.
- Solve technical challenges independently and as part of a team.
- Influence internal teams by advocating client feedback that shapes product improvements.
- Deliver engaging training and workshops to empower clients.
- Demonstrate resilience and adaptability in a fast-paced environment.
How Youll Grow
- Develop advanced project leadership skills managing large-scale global technology implementations.
- Deepen expertise in the Qualtrics XM Platform and related technologies.
- Collaborate with internal teams clients and stakeholders to deliver exceptional outcomes.
- Refine customer consulting and advisory capabilities at senior stakeholder levels.
Things Youll Do
- Successfully onboard clients to the Qualtrics XM Platform driving outcomes that support high renewal and expansion rates.
- Lead and coordinate project teamsincluding project managers technical consultants and engineersto ensure projects meet scope timeline and quality goals.
- Build and nurture strong relationships with senior client stakeholders serving as their primary point of contact throughout the project lifecycle.
- Identify and mitigate risks by proactively monitoring project progress and communicating updates.
- Collaborate with product teams to relay customer insights and influence the Qualtrics product roadmap.
- Deliver training sessions and workshops that help clients implement successful XM programs.
What Were Looking For On Your Resume
- 8 years of experience delivering complex software implementations in large or global organisations.
- Proven track record of leading virtual project teams in technology program delivery.
- Strong program and project management skills successfully delivering projects on time and within budget.
- Experience working closely with senior stakeholders to align project goals and drive collaborative decision-making.
- Demonstrated ability to understand and communicate technical solutions and business value effectively.
- Consulting experience combined with hands-on technical skills (software or platform development) preferred.
What You Should Know About This Team
- Youll be at the center of client success shaping long-term partnerships from day one.
- Our team values creativity collaboration and continuous learning in a supportive environment.
- We collaborate across internal teams drive customer success and influence product enhancements.
- Were passionate about customer advocacyyour insights directly impact product enhancements.
- We celebrate success with regular team events outings and social hours.
Our Teams Favourite Perks and Benefits
- A comprehensive total rewards package consisting of base incentives and generous benefits.
- Private health insurance - top of the range coverage for medical and extras.
- $2800 Annual Experience Bonus - we want to facilitate some great experiences for our employees!
- Experience Leave - additional 5 days a year to take for experiences!
- $425 Quarterly Wellness Stipend - we take care of your physical and mental wellbeing with a fantastic reimbursement program.
- Commuter allowance - we take care of your public transport expenses to the office!
- Hybrid working environment
- Catered lunches in our North Sydney office. We also have a well-stocked kitchen full of snacks drinks and other goodies.
Required Experience:
Manager
Employment Type
Full Time
