Service Advisor â ASM - North Park Lexus at Dominion
Service Advisor â ASM - North Park Lexus at Dominion
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1 Vacancy
Job Description
Service Advisor ASM - North Park Lexus at Dominion
Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are being met then our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer servicesomeone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs.
Responsibilities
- Attitude is everythinggreet service department customers promptly and courteously
- Listen to each customer and clearly articulate repair needs to techs
- Upsell recommended/additional services using low-pressure high-integrity methods
- Provide accurate estimates of repair/maintenance costs
- Adherence to dealership policy on customer vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Sell and manage extended warranties
- Inspect repair quality and ensure that all work is complete
- Notify customers when vehicles are ready for pick up
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Benefits
Benefits include medical dental life and disability 401(k) paid vacation sick holiday and a wellness program. We are an Equal Opportunity Employer.
About
Kahlig Auto Group is an industry leading automotive retailer comprised of 10 auto dealerships in South Texas. Our dealerships have a strong commitment to providing the highest degree of customer satisfaction that provides a superior experience in sales service and overall ownership. We are a company full of hard-working dedicated employees with a priority on offering a welcoming and positive environment that fosters the opportunity to grow within the company.
Required Experience:
Unclear Seniority
Employment Type
Advisor
