Director, Customer Data Intelligence
Director, Customer Data Intelligence
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Job Description
About the Role:
Grade Level (for internal use):
12Director Customer Data Intelligence
The Team:
The Customer Data Intelligence Director is a pivotal role within S&P Global reporting directly to the Head of Enterprise Marketing Strategy and Demand Generation. This position serves as the central authority on customer intelligence focusing on behavior persona and engagement. By partnering across the Chief Client Office divisional and technology teams the role is responsible for building a unified view of customer and account engagement across all S&P Global divisions and touchpoints. The emphasis is on behavioral engagement data to provide a comprehensive view of the customer journey.
Responsibilities and Impact:
- Lead the development of a unified customer intelligence framework integrating data from various divisions and platforms into a single customer view.
- Create actionable insights by analyzing customer behaviors preferences and engagement patterns across digital event content and sales channels.
- Define and refine Ideal Customer Profiles (ICPs) for enterprise and segment-specific use cases.
- Partner with digital experience campaign and ABM teams to deliver high-impact personalization strategies informed by intelligence outputs.
- Lead the implementation of digital listening posts to track key customer signals across the journey.
- Collaborate with data and analytics teams to evolve data models taxonomies and analytical capabilities that support segmentation and predictive scoring.
- Act as the voice of the customer across strategic marketing initiatives bringing behavioral insights into content channel and journey planning.
- Ensure data governance compliance and ethical standards are embedded into all intelligence practices.
- Serve as a key partner to marketing operations and MarTech teams to align data architecture and reporting tools with business goals.
What Were Looking For:
Basic Required Qualifications:
- Bachelors degree in Data Science Marketing Business or a related field required; advanced degree (e.g. MS in Analytics) preferred.
- 10 years of experience in marketing roles including customer insights data strategy marketing analytics or customer intelligence roles.
- Proven experience leading cross-functional initiatives to synthesize and activate customer data at scale.
- Deep expertise in segmentation behavior modeling customer journey mapping and insight storytelling.
- Hands-on experience with CDPs analytics platforms CRM and business intelligence tools.
- Strong stakeholder engagement skills with the ability to translate data into strategic recommendations.
- Strong understanding of data privacy governance and ethical use of customer data.
Additional Preferred Qualifications:
- Strong collaboration experience with data enablement architecture and governance teams to ensure data readiness for customer intelligence initiatives.
- Experience partnering with revenue impact modeling teams to align customer engagement insights with predictive revenue outcomes.
- Experience in B2B enterprise environments especially across complex customer ecosystems.
- Familiarity with tools such as Adobe Real-Time CDP Adobe Analytics Salesforce and Power BI.
- Exposure to account-based marketing experience design and omnichannel engagement strategies.
Whats In It For You
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity Discovery Partnership
At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.
Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:
At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.
Recruitment Fraud Alert:
If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.
US Candidates Only:The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Middle Management (EEO Job Group) (inactive) 10 - Officials or Managers (EEO-2 Job Categories-United States of America) MRKTNG103.2 - Middle Management Tier II (EEO Job Group)
Required Experience:
Director
Employment Type
Full-Time
Key Skills
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