LV Support Supervisor
LV Support Supervisor
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Job Description
LV Support Supervisor
Glasgow HQ 320 St Vincent Street Glasgow G2 5AD
Salary 44000 - 55000 per annum benefits
Fixed-term contract for up to 12 months
Help us create a better future quicker
As LV Support Supervisor youll lead the Incident Control and Planned Outage Administration teams and will be responsible for the end-to-end process and information to and from Control Room DCC Operational Field Resources and Service Partners. Youll ensure that the customer is first in both areas of work and that all customers and vulnerability is at the forefront of everything we do. Youll also ensure that quality communications and information is collated and translated into Customer information to enable the Call Centre to be able to effectively communicate with the customer on unplanned Faults.
What youll be doing
Leadership of the team responsible for unplanned fault and planned outage updates
Leading the Unplanned Fault Team positively into the SMART Metering Fault Process and LV Control.
Leadership of the team responsible for planned customer affecting outage process
Responsible for driving excellent customer experience which delivers a Top 3 DNO place in Broader Measures Customer Scores (Unplanned Faults and Planned Outages).
Ensuring any issues across Control Room Field Resources DCC and Service Partners are resolved quickly to ensure customers get a class leading experience.
Responsible for the clerical aspects of the Planned outage process ensuring customers are notified within the defined timescales quality of communication is excellent and text information is sent as per guidelines.
Responsible for being the link with the DCC to ensure updates on planned and unplanned work are excellent and allow the DCC to use these with no intervention.
Ensure GS process is effective.
Monitoring and Continually maximise productivity through monitoring of work processes and outputs
Responsible for ensuring vulnerable customers are being identified by the teams and managed well through the events.
Responsible for productivity and efficiencies within the team to deliver the service for the best possible cost.
Be visible at the workplace and lead by example
Responsible for ensuring that all process comply with Ofgem reporting Requirements
Responsible for ensuring that unplanned fault resource allocation is in line with optimal performance and in line with the resourcing policy (Daytime and Overnight)
Ensuring all IDNO workstreams and process are in line with agreed contracts and safety requirements.
Responsible for quality management of process and coaching/mentoring and management of the teams to ensure continuous improvement.
What youll bring
Customer Service experience
Experience as a people manager
Knowledge of fault management and outage processes preferred.
Team Player able to work with colleagues across teams with a positive attitude.
Enthusiastic and Flexible approach to work
Whats in it for you
As well as a competitive salary which is reviewed annually you can also enjoy a number of other benefits. With our pension scheme well double match your contribution up to a company contribution of 10%.
At ScottishPower we believe its the little things we do in life that make a big difference. From helping you look after your familys wellbeing save for your future and take personal steps for climate action our benefits are designed to help you do just that - so that you have everything you need to take care of your world today and tomorrow. Thats why our benefits include:
36 days annual leave
Holiday Purchase perfect your work/life balance with extra annual leave
Share Schemes
Payroll Giving and Charity Matched Funding
Technology Vouchers save more and spread the cost of your technology purchases
Electric Vehicle Schemes to help you transition to green/clean driving
Cycle to Work scheme and Public Transport Season Ticket Loans
Healthcare benefit options including: Dental Insurance Private Medical Insurance Health Cash Plan and annual Health Assessments
Life Assurance (4x salary)
Access to Savesmart financial wellbeing support
Plus shopping leisure restaurant and gym discounts and unique employee deals on travel insurance and more
Why SP Energy Networks
SP Energy Networks is part of the Iberdrola Group one of the worlds largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network connecting infrastructure like wind farms into the electricity system. Its a role that puts us right at the heart of Scotlands ambition to be Net Zero by 2044. And were taking it very seriously. Were investing >5.5 billion into our transmission network directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent ScottishPower can offer people real career opportunities that meet personal and professional goals in a global organisation.
Inclusion diversity and a social purpose are at the heart of everything we do. Together with our values they bring us together into a stronger more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours so whatever your background youll fit right in.
We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities long term conditions mental health conditions or who are neurodivergent or require pregnancy-related support. If you need support please reach out to .
Mobility
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required the Company will support the employee with the necessary Immigration requirements.
IMPORTANT
Advert will close at 23:59 GMT the day before Job Posting End Date below
JulyRequired Experience:
Manager
Employment Type
Full-Time
