Family Services Worker - Central Intake & Emergency Services
Family Services Worker - Central Intake & Emergency Services
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
As of July 14 2025 the step 1 rate for pay grade 24 will be $29.15 per hour.
Family Services Worker position at the Central Intake & Emergency Services Unit (CIES). CIES is a statewide child protection hotline that operates twenty-four hours a day every day of the week including holidays. The unit serves as child abuse reporting system for the State of Vermont and also handles after-hour emergencies related to child abuse and neglect children in states custody delinquency and youth with behaviors beyond the control of their caretakers.
Duties include: answer the child protection hotline and gather information from callers about alleged abuse or neglect; document reports of abuse and neglect in the states reporting system; coordinate the divisions after-hour emergency responses; provide guidance and support to Family Services Workers deployed after-hours to conduct investigations and other responses to emergencies in the field inform law enforcement about the laws policies and procedures that govern child protection and youth justice coordinate foster care and other placements for children in DCF custody; provide information and referral to foster parents and community agencies. All employees of the AHS perform their respective functions adhering to four key practices: customer service holistic service strengths-based relationships and results orientation. Work is under the supervision of an administrative superior but with opportunity for individual discretion and judgment.
The hours will include one regular weekend shift and one evening shift (until midnight). Some of the regular business hour shifts may be done remotely after a training period and in accordance with the states telework policies. The specific shifts will be discussed at pre-interviews. Applicant must be willing to work some holidays as needed and standby duty may be required as needed. Duties are performed in the office and minimal
Who May Apply
This position Family Services Worker - Central Intake & Emergency Services (Job Requisition #51045) is open to all State employees and external applicants.
If you would like more information about this position please contact.
Resumes will not be accepted via e-mail. You must apply online to be considered.
Please note that multiple positions in the same work location may be filled from this job posting.
AHS BACKGROUND CHECKS: Candidates must pass any level of background investigation applicable to the position. In accordance with AHS Policy 4.02 Hiring Standards Vermont and/or national criminal record checks as well as DMV and adult and child abuse registry checks as appropriate to the position under recruitment will be conducted on candidates with the exception of those who are current classified state employees seeking transfer promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.
Environmental Factors
Duties are performed in a variety of setting ranging from departmental offices to client homes to courtrooms. Considerable field travel is required for which private means of transportation must be available. Crisis situations may arise at any hour and may require evening or weekend responses. Incumbents predictably encounter high levels of stress and emotional situations strong differences of opinion and potentially exposure to physical danger. Class incumbents may be required to be on available or standby status during night weekend and holiday hours.
Minimum Qualifications
Masters degree in social work.
OR
Bachelors degree AND eighteen (18) months of human services casework including at least six months with a child or youth services caseload where duties included direct responsibility for client intake assessment plan development monitoring service procurement and case closure in a formal human services delivery system.
OR
Satisfactory completion of 12 to 18 months experience as a Family Services Worker trainee in DCF.
Total Compensation
As a State employee you are offered a great career opportunity but its more than a paycheck. The States total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation including:
- 80% State paid medical premium and a dental plan at no cost for employees and their families
- Work/Life balance: 11 paid holidays each year and a generous leave plan
- State Paid Family and Medical Leave Insurance (FMLI)
- Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
- Tuition Reimbursement
- Flexible spending healthcare and childcare reimbursement accounts
- Low cost group life insurance
- Incentive-based Wellness Program
- Qualified Employer for Public Service Student Loan Forgiveness Program
Want the specifics Explore the Benefits of State Employment on our website.
Equal Opportunity Employer
Employment Type
Hourly
