Guest Services Agent
Guest Services Agent
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Job Description
As a Guest Services Agent you will be the first point of contact for guests and visitors to the hotel. Your key responsibilities will include:
- Managing arrivals and departures
- Responding to guest requests efficiently and courteously
- Communicating with other departments to ensure all guest requests and needs are met
- Actively resolving guest issues and challenges
- Promoting the Accor Live Limitless Loyalty Program
- Ability to work a flexible 7-day roster including AM and PM shifts and nights as required.
You will also be well-presented with a positive and professional attitude and have a passion for hotel operations and providing exceptional customer service.
Qualifications :
The successful candidate will have previous experience in a similar role plus:
- Strong written and verbal communication skills
- Time management skills with the ability to multi-task
- Good interpersonal skills with the ability to communicate with all levels of team members
- Ability to provide prompt and efficient service including upselling advantageous
- Entrepreneurial spirit with drive ambition and a high level of energy
- Responsible Service of Alcohol
- C Class Drivers Licence
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
What is in it for you:
- Employee benefit card offering discounted rates at Accor worldwide.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
