General/Store Manager - London

WHY JOIN ALO

Mindful movement. Its at the core of why we do what we do at Aloits our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat making their lives and their communities better. Thats the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

The General Manager is responsible for leading managing and continuously developing all aspects of their stores business. They are accountable for creating and maintaining a positive and highly productive work environment that aligns with the companys mission. They will be responsible for consistently achieving sales & profitability goals operational objectives merchandising standards and developing a highly successful Sales Operations and Visual team that will be motivated to grow contribute and advance with Alo.

This is an evergreen job post. We are always hiring great talent for this role even if there isnt an immediate opening

Business Leader

• Develop and execute the brands retail strategies including customer experience client relations management employee performance and community connectivity increasing the brand awareness driving traffic into the store and broadening and developing the clientele base.
• Local market knowledge of clientele base and brand competitors.
• Aware of business trends that relate to the success of the store and brand.
• Make informed recommendations for store opportunities that will lead to increased sales foot traffic and further enhance customer relationships and the overall in-store experience.
• Demonstrate strong business acumen through KPIs to develop and support business driving strategies
• Lead team by leveraging company tools incentives & strategies to support meeting sales goals
• Identify and communicate individual and team training needs.
• Impact fitting room conversion ensuring that all clients are attended to in the fitting rooms that product needs are easily accessible and sales execution is seamless and accurate.

People Leader

• Facilitate new hire onboarding and on-going training for existing staff members.
• Ensure that the Sales & Operations team exudes Alos mission and values to effectively communicate to our visitors who we are what we do and why we do what we do.
• Consistently drive and motivate the store team utilizing company performance tools to evaluate achieve and exceed individual sales goals and store KPIs (Conversion Average Sales UPT etc.).
• Establish an individual development plan to support professional growth aspirations and talent needs at Alo.
• Use company performance tools to evaluate management team and provide constant feedback to drive individual growth and improvement
• Monitor and address performance issues on a timely basis
• Conducts ongoing talent analysis of colleagues and establish career progression plans for key players and positions to result in retention of best talent and turnover reduction.
• Actively fill open positions prioritizing internal colleagues in Customer Experience Commission and high-level selling areas.
• Interview Hire Train Direct Manage Coach Develop Coordinate Evaluate and discipline direct and indirect reports; establish strategy for work; provide insight and decision support; direct and manage team to meet or exceed performance behavioral expectations; address complaints from and resolve problems with colleagues
• Utilize check-in process as a tool for colleague talent development promotion and advancement
• Ensure that all staff members adhere to the wardrobe standards for the current season and always represent the Alo brand.

Operations Leader

• Ensure the staffs adherence to all store standards (cleanliness maintenance replenishment etc.) on selling floor and back of house
• Maintain Visual Merchandising standards and directives ensuring they are consistently upheld by the store team.
• Supervise inventory management to ensure store shrink is at or below company target
• Complete all required daily and weekly reporting as requested.
• Manage headcount and payroll objectives for the store staff.
• Implement tactics to manage and maintain an effective P&L strategy
• Plan for future business needs to continually improve business results
• Ensure that all transfers consolidations pricing shipping/receiving are done in compliance with all company policies and procedures.
• Make well-versed recommendations to help improve the companys operational systems and processes.

Business Partner

• Identify opportunities in product sales and team development and strategically present ideas and solutions to corporate
• Satisfactorily resolve all customer issues and/or complaints in a timely manner.
• Collaborate with cross-functional business partners to support organizational goals
• Communicate effectively and efficiently with all levels in the organization including the executive team.
• Partner with field and corporate leaders to establish effective in-season long term strategies aligned with company initiatives.
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture
• Conduct regular store meetings (i.e. morning weekly monthly etc.) to motivate the team and communicate brand activities and initiatives.
• Consistently reinforce company standards and policies and hold staff accountable in partnership with corporate.

General Manager Qualifications:

• Prior experience within retail or related industry experience
• Working knowledge of MS Office (Word Excel and Outlook)
• Experience managing and leading a team
• Dynamic interpersonal and communication skills both verbal and written
• Extraordinary guest experience organizational and time management skills
• Agile with the ability to handle multiple tasks in a changing environment
• Highly Motivated by driving business in a fast-paced innovative environment
• Business owner mindset with an entrepreneurial spirit
• Independent work ethic time management skills and personal accountability

Candidates must have the right to live and work in the UK.

Diversity and Inclusion statement

As an Equal Opportunity Employer ALO Yoga does not discriminate against applicants or employees because of race colour creed religion sex national origin veteran status disability age citizenship marital or domestic/civil partnership status sexual orientation gender identity or expression or because of any other status or condition protected by statutory law.We are committed to an active Inclusion Diversity and Equal Opportunities Policy which starts with our recruitment and selection process and we are happy to talk flexible working.

Interview Process adjustments

If you consider yourself to require reasonable adjustments to any part of our recruitment process we invite you to share those requirements with us when completing your application or by emailing.We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

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