Global People Services Specialist
Global People Services Specialist
Posted on :
27-06-2025
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1 Vacancy
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Job Description
Dataiku is The Universal AI Platform giving organizations control over their AI talent processes and technologies to unleash the creation of analytics models and agents. Providing no- low- and full-code capabilities Dataiku meets teams where they are today allowing them to begin building with AI using their existing skills and knowledge.
Were looking for a Global People Services Specialist with a strong service mindset excellent attention to detail and a passion for continuous improvement. In this role youll support our global workforce by resolving Tier 1 HR inquiries and contributing to process improvements in a fast-paced multicultural environment. This role is ideal for someone with strong HR operations experience a customer-focused mindset and the ability to thrive in a fast-paced multicultural and constantly evolving environment.
Responsibilities:
- Provide Tier 1 support to employees and managers across Americas EMEA and APAC resolving a broad range of HR inquiries and issues via our ticketing system (FreshService)
- Own key employee lifecycle processes such as onboarding offboarding employment contracts letters benefits administration and leaves of absence (LOA)
- Execute accurate and timely HR transactions in our HRIS System (Workday) including data changes reporting and access resets
- Contribute to the ongoing improvement of knowledge base articles SOPs and HR documentation
- Collaborate closely with People Business Partners Payroll Talent Acquisition Global mobility and stakeholders to support cross-functional processes
- Identify recurring issues and provide feedback to improve operational efficiency and employee experience
- Work flexible hours as needed to support global time zones and critical timelines
- Collaborate with subject matter experts to resolve moderately complex inquiries and escalate more complex (tier 2) questions and issues appropriately
- Meet the defined performance standards and service level agreements
- Operate with top-quality communication and customer service skills providing a consistent and positive experience for our employees
- Prioritize ticket resolution based on key internal timelines such as payroll onboarding offboarding and other
- Assist with data integrity efforts day-to-day operations and administrative tasks within the People Operations team as needed
Qualifications:
- 5 years of experience in an HR shared services HR Operations generalist or employee support role in a fast-paced environment
- Solid understanding of HR operations and employee lifecycle processes (onboarding offboarding LOA benefit admin contracts)
- Experience with global employee populations and working across multiple regions and time zones
- Must be fluent in English and in at least one additional European language such as French German or Spanish.
- Ability to work flexible hours to support global stakeholders across multiple time zones
- Hands-on experience with HR systems (Workday preferred Docusign) and ticketing tools (FreshService or similar)
- Excellent attention to detail communication and problem-solving skills
- Growth mindset and continuous improvement orientation
- Comfortable operating in high-volume and high-ambiguity environments
#LI-Hybrid
What are you waiting for!
At Dataiku youll be part of a journey to shape the ever-evolving world of AI. Were not just building a product; were crafting the future of AI. If youre ready to make a significant impact in a company that values innovation collaboration and your personal growth we cant wait to welcome you to Dataiku! And if youd like to learn even more about working here you can visit our Dataiku LinkedIn page.
Our practices are rooted in the idea that everyone should be treated with dignity decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore we are proud to be an equal opportunity employment practices are based on business needs without regard to race ethnicity gender identity or expression sexual orientation religion age neurodiversity disability status citizenship veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring compensation benefits performance promotion and termination and all other conditions and terms of employment. If you need assistance or an accommodation please contact us at:
Protect yourself from fraudulent recruitment activity
Dataiku will never ask you for payment of any type during the interview or hiring process. Other than our video-conference application Zoom we will also never ask you to make purchases or download third-party applications during the process. If you experience something out of the ordinary or suspect fraudulent activity please review our page on identifying and reporting fraudulent activityhere.
Required Experience:
Exec
Employment Type
Full Time
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