Head of Test + QA

In this role you will have responsibility for managing the UK based Quality Assurance team of experts and the resources allocated to it and playing a significant part in mastering the Electronic Monitoring products through the use of various cutting-edge technologies and tools.

You will be part of the Global Allied Universal QA Department leading the company into a new quality era based on Agile methodologies. Travel to clients sites (internally & externally) will be required to provide product/system support during their test phases and providing confidence in our professional quality assurance process and attitude.

Key Responsibilities/Accountabilities

• Manage the department of Test Experts aiming that all company products (software and hardware) are fully tested before deployment to customers.
• Manage the department through management of workload capacity absence performance appraisals etc.
• Lead the department to provide assurance that the solution provided to customers is correct and will work with confidence.
• Ensure that no critical defects are released to customers if correct test gateways are met and processes are followed.
• Ensure that all defects are captured and visible for risk analysis to all internal stakeholders
• Investigate the latest and continuously evolve test tools to maximize the efficiency and quality control of processes in the department.
• Ensure appropriate processes and procedures are followed implemented and continuously reported.
• Ensure that the products are released on time and meet customer deadlines.
• Assist colleagues in developing and gaining technical and organizational knowledge to become product experts.
• Regular reporting of quality to management on department KPI metrics.
• Project Reporting on test status and risks for internal and external customers.
• Support the sales team in new business proposals and bids including accurate cost and resource estimations.
• Support at test and new contract pilot stages in consultation with the customer.
• Consult and delegate on customer queries on undocumented product behavior.
• Lead investigations into performance functional non-functional issues with products and software. Ensuring that issues are replicated and steps to recreate are well documented.
• If required aid customers in all test phases especially during mobilization of new contracts.
• Provide and arrange suitable test environments for test engineers aiming that there is identical replication of customer or product usage environments
• Manage all aspects of product testing including and not limited to: Long term testing performance testing functional testing non-functional operational system integration factory acceptance.

Key Competencies

• Quality Advocate
• Mentorship
• Customer focus
• Ownership & Accountability
• Collaboration & Teamwork
• Continuous improvement
• Out of the box thinking
• E2E testing of multi-disciplinary products

Skills and Knowledge

Essential

• Min of 10 years in various hands-on QA positions.
• Min of 5 years In QA Matrix-based management positions.
• Excellent written and verbal communication skills.
• Flexible attitude to supporting business critical issues.
• Ability to work in a quick paced environment.

Desirable

• Previous experience of working with government agencies.
• DBs REST & SOAP API testing Web testing HW and FW testing.