IT Support Engineer - FIS AU
IT Support Engineer - FIS AU
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Job Description
This role will see you as responsible for monitoring and supporting the users and the critical IT systems within Freightways Australia Business units (Allied Express TIMG Shred-X/Med-X). This role will deliver efficient timely customer and system support via multiple channels and platforms in a modern ITIL-driven environment while assisting with cybersecurity initiatives and project work.
Your Key Responsibilities Include:
- Applies effective and methodical troubleshooting ability to solve IT issues.
- Plans installs tests and maintains operating systems application software and management tools ensuring operational processes are reliable repeatable and efficient.
- Provides after hours on-call and escalation support of applicable Freightways 24x7 infrastructure including system outages and incident response.
- Ensures stability and efficiency of platforms and infrastructure utilising proactive logging and monitoring tools.
- Works in a Kanban / Scrum team environment actively participating in team planning sessions standups and ensuring visibility of work in progress.
About you:
- 3 years experience maintaining mission critical production IT environments.
- Excellent communication skills with a customer focused approach to IT support.
- Experience using ITSM platforms such as Jira ManageEngine as well as experience with cloud networking platforms such as Meraki and UniFi.
- Experience as full stack engineer working across all elements of enterprise IT Infrastructure including experience with hardware storage network virtualisation security OS and applications management.
- Experience with incident troubleshooting and escalation
Requirements of the role What to highlight in your application.
- Technical knowledge across a range of IT Infrastructure best practices.
- Excellent written and verbal communication skills.
- Proactively learns and trains others in support functions and new technologies.
- Ability to demonstrate troubleshooting skills.
- High attention to detail whilst working on a wide range of support activities.
- Hands on knowledge of the following technologies:
- Supporting users on Windows 10/11 MacOS and Office 365 environments.
- SCCM / other RMM software packaging and software deployments.
- Group policy customisation and creation.
- PowerShell Scripting
Whats in it for you
In return we offer a supportive team environment where collaboration and support from your leaders and peers is the norm. Well invest in your development and long-term future and we can promise you a variety and enough challenge to keep things interesting across the wide variety of customers we support.
We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together we make a strong contribution to the broader community in which we operate. Where possible flexible working arrangements are the norm as we know a better work-life balance can improve your motivation performance and productivity.
If you are really good at what you do and love a challenge then we would love you to join the team! Apply now!
Employment Type
Full-Time
