Seller Success Specialist (French & Spanish)
Seller Success Specialist (French & Spanish)
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Job Description
Job Description
Tired of tickets without meaning
Lets turn your customer care talent into real impact and elevate the Marketplace experience!
At PromoFarma by DocMorris we believe great service is more than solving problemsits about creating trust and shaping the future of health commerce. As a Seller Success Specialist youll be the voice of care the calm in the chaos and the problem-solver who turns seller concerns into brand loyalty.
Were not just looking for someone to answer callswere looking for someone ready to own conversations that matter.
Your Mission: Shape seamless experiences across Europe
As part of our Customer Success team youll handle multi-channel support (calls emails chat) and become a go-to expert for our network of sellers. Whether its resolving delivery issues or navigating post-order complexities like returns or refundsyoull be the bridge between fast resolution and long-term satisfaction.
This is your chance to grow in an international environment while making a direct impact on the health and wellbeing of millions.
Tasks
- Deliver prompt friendly support across inbound channels: phone email and live chat
- Manage and resolve incidents proactively following cases until full resolution
- Collaborate with internal teams to coordinate and resolve cross-functional issues
- Support sellers with pre- and post-order operations (returns replacements refunds)
- Troubleshoot product catalogue issues and advocate for seller success
- Contribute ideas to improve tools processes and the seller experience
Requirements
Were looking for someone whos resourceful detail-oriented and thrives in a collaborative environment. Youre not just good with peopleyou genuinely care.
- Higher education in Business Administration or similar
- 2 years in Customer Support Call Center or Marketplace Operations
- Fluent in French and Spanish; upper-intermediate English required
- Strong communicator with a naturally positive attitude
- Problem-solver with exceptional planning and organizational skills
- Team player: open to feedback eager to share wins (and learn from misses)
- Cool under pressure and laser-focused on quality
Benefits
Were part of Europes leading online pharmacy groupbut we act like a nimble tech startup. At PromoFarma youll find:
- A diverse inclusive workplace with over 20 nationalities
- Hybrid work model with flexible hours
- Ongoing training and internal mobility programs
- Culture of collaboration innovation and trust
- A mission-driven company working to democratize access to health and wellness across Europe
Ready to Make a Difference
If youre passionate about customer satisfaction multilingual and eager to grow in a fast-paced eCommerce environmentwed love to hear from you.
Apply now and lets build the next era of digital health together.
Barcelona Hybrid Full-time 6-Month Contract eCommerce Customer Experience
Employment Type
Full Time
