Experienced Customer Delivery Manager â Security&NSSR area â International Health Market (REF4364C)
Experienced Customer Delivery Manager â Security&NSSR area â International Health Market (REF4364C)
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1 Vacancy
Job Description
Job Description:
We are seeking an Experienced Customer Delivery Manager to take end-to-end accountability for customer service delivery in the international health market. This role involves managing service quality optimizing portfolios and collaborating with top management to drive success.
FOCUS AREA:
- Security related topics (ESARIS ISO technical understanding of several technology)
- NSSR processing and driving solution and costing
Key Responsibilities:
- Manage service delivery using ITIL frameworks (incident problem change management)
- Build and maintain strong client relationships
- Lead cross-functional teams and coordinate multiple projects
- Drive continuous improvement and cost management
Qualifications :
Required Skills:
- Strong leadership and project management experience
- Excellent problem-solving and analytical abilities
- Financial management and budgeting knowledge
- Technical understanding of IT systems and infrastructure
Essential Requirements:
- Fluent German (written/spoken) - direct customer communication
- Fluent English - internal team collaboration
- Service management experience with ITIL knowledge
Join our international team to deliver exceptional service while working directly with German-speaking clients and global stakeholders.
Additional Information :
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Project Management Methodology
- Kanban
- Project / Program Management
- Agile
- Waterfall
- Project Leadership
- Application Development
- Project Management
- Scrum
- Microsoft Project
- SDLC
- Project Implementation
