Field Services Specialist
Field Services Specialist
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Job Description
Job Details
Description
STRATACACHE delivers in-store retail experience transformation and exceptional customer journeys through a wide array of marketing technology. Our solutions enable retailers to learn deeply about their customers shopping preferences and behaviors delivering targeted promotional or task-based messaging on any digital display. With 3.3 million software activations globally we power the biggest digital networks for the worlds largest brands. Across the STRATACACHE family of complementary Marketing Technology solution companies we have the technology expertise and track record to bring retail innovation that delivers results.
STRATACACHE values our employees in addition to the opportunity to join a collaborative team and do interesting work we offer competitive compensation to our employees. Our comprehensive offerings include major medical dental vision and disability insurance options as well as Employee Benefit Time matching 401K corporate discounts and an Employee Assistance Program. Well be happy to tell you more during the interview process!
The Field Services Specialist is responsible for scheduling on-site technicians arranging part shipments from warehouses updating various systems though the process and coordinating efforts to resolve customer issues.
Key Responsibilities:
- Ordering equipment from STRATACAHE Warehouses
- Coordinate service with 3rd party technicians and manage customer expectations
- Entering Sales orders into NetSuite validate Invoicing with AP
- Perform other duties as requested
Qualifications
- High School Diploma or Equivalent
- 2 administrative or similar experience
- Ability to multi-task and plan/prioritize work to meet deadlines with a high degree of accuracy and attention to detail.
- Good verbal and written communication skills.
- Microsoft Office (Word Excel etc) / Google Sheets / Smartsheets
- NetSuite
- Service Now
EMPLOYMENT CONDITIONS: As a condition of employment all successful candidates are required to consent and successfully pass mandatory drug and background screening prior to first day of employment.
STRATACACHE and its family of companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability genetic information or any other status protected by applicable national federal state or local law.
While we are excited and appreciate you interest in our opportunities please keep in mind that we are not able to contact all applicants that have applied.
No vendor/agency solicitation please.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
