Sr. Customer Care Advocate I
Sr. Customer Care Advocate I
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Salary Not Disclosed
1 Vacancy
Job Description
At Alcon we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly champion progress and act with speed as the global leader in eye care. Here youll be recognized for your commitment and contributions and see your career like never before. Together we go above and beyond to make an impact in the lives of our patients and customers.
We foster an inclusive culture and are looking for diverse dedicated people to join Alcon. We are looking for a Sr. Customer Care Advocate I to join our Customer Service team in Fort Worth TX. As a Sr. Customer Care Advocate I you are responsible for establishing exceptional Customer Service that includes post-sale technical and/or non-technical customer service support across multiple sub-families for the business.
In this role a typical day will include:
Provide professional and efficient customer service to Alcon Customers Consumers Sales Force and Internal Alcon Departments by managing purchase orders corrective transactions product management activities and other transactions and inquiries
Support Alcons Digital Transformation by embracing and promoting change through digital product adoption with Alcon Customers and Sales Force
Transform Alcon Customer Service and our future ways of working through the adoption and administration of our strategic campaign initiatives.
Advocate for an effortless customer experience by ensuring first contact resolution is established with customer interactions
Partner effectively within a highly dynamic and ever-evolving team ecosystem.
Adapt swiftly and respond effectively to evolving processes and procedures by incorporating new product line knowledge and professionally working in the grey to manage sensitive occurrences
Contribute and help define relevant functional and cross-functional processes: including handoffs and ownerships
Cultivate proposals for continuous improvement through active engagement and creation of system enhancements
Key Requirements/Minimum Qualifications
High School Diploma or equivalent
The ability to fluently read write understand and communicate in English
3 years of Relevant Experience
Proficient in MS Office Suite
Work hours: Varied on-site and in office daytime hours Monday-Friday
Travel Requirements: N/A
Relocation assistance: No
Sponsorship available: No
How you can thrive at Alcon:
See your career like never before with focused growth and development opportunities.
Join Alcons mission and provide outstanding innovative products and solutions to improve sight improve lives and grow your career.
Alcon provides robust benefits package including health life retirement PTO for hourly associates and much more.
Preferred Experience and Qualifications:
Previous experience within large enterprise settings
General technical and analytical competencies
Higher Education Experience Preferred i.e. university college technical and vocational school
ATTENTION: Current Alcon Employee/Contingent Worker
If you are currently an active employee/contingent worker at Alcon please click the appropriate link below to apply on the Internal Career site.
Find Jobs for Contingent Worker
Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion gender national origin age sexual orientation gender identity marital or veteran status disability or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or in order to perform the essential functions of a position please send an email to and let us know the nature of your request and your contact information.
Required Experience:
Senior IC
Employment Type
Full-Time
