Service Desk Technician - Nashville
Service Desk Technician - Nashville
Posted on :
26-06-2025
Employer Active
1 Vacancy
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Job Description
Job Details
Nashville TN - Nashville TN
$45000.00 - $55000.00
Description
Position Summary: The Service Desk Technician at Parking Management Company will provide essential technical support and assistance to our staff and customers ensuring swift and effective resolution of IT-related issues. This role is vital for maintaining the smooth operation of our IT infrastructure and enhancing the overall user experience.
Essential Duties and Responsibilities:
- Technical Support: Provide first-level technical support to end-users via phone email and in-person. Troubleshoot hardware software and network issues promptly and effectively.
- Issue Resolution: Diagnose and resolve technical problems including software installations printer issues and network connectivity problems. Escalate complex issues to higher-level support when necessary.
- Customer Service: Deliver excellent customer service by addressing user concerns with patience and professionalism. Ensure timely follow-up and communication with end-users regarding the status of their issues.
- Documentation: Maintain accurate records of all support requests incidents and resolutions in the help desk ticketing system. Create and update documentation for common issues and solutions.
- Laptop Provisioning & Deployment: Configure and deploy laptop computers to geographically diverse workforce.
- System Maintenance: Assist with the setup configuration and maintenance of computer systems and other IT equipment. Perform regular system updates and backups as required.
- Training: Provide basic training to staff on the use of hardware software and IT best practices. Create user guides and training materials as needed.
- Collaboration: Work closely with the development team to ensure timely support of software application-related tickets.
Qualifications
Competency/Qualifications:
- Education: Associates degree in Information Technology Computer Science or a related field. Relevant certifications (e.g. CompTIA A Network) are a plus.
- Experience: Minimum of 1-2 years of experience in a help desk or technical support role. Experience in the parking industry or a related industry is preferred.
- Technical Skills: Proficiency in Windows and Mac operating systems Microsoft 365 Microsoft Office Suite RMM & service desk tools and next generation antivirus. Familiarity with network troubleshooting and basic understanding of server administration.
- Soft Skills: Strong problem-solving skills excellent communication abilities and a customer-focused attitude. Ability to work independently and as part of a team in a fast-paced environment.
- Physical Requirements: Ability to lift and move IT equipment (up to 50 lbs) and perform tasks requiring prolonged periods of sitting or standing.
Required Experience:
IC
Employment Type
Unclear
Key Skills
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