Superintendent III- Visitor Experience
Superintendent III- Visitor Experience
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
SALARY: $58686 annually
POSITION SUMMARY: The Visitor Experience Superintendent will lead the new Visitor Experience Crew in the primary corridors of Downtown South Bend in fostering a welcoming positive and memorable experience for all residents and visitors. Under the direction of the Chief Experience Officer (VPA) the VE Superintendent will collaborate closely with the Manager of Downtown Park Maintenance and Readiness as well as the Executive Director of Downtown South Bend to ensure consistent delivery of innovative and impactful resident and visitor services that focus on wayfinding placemaking and elevated hospitality.
As a leader and employee of the City of South Bend you are called upon to serve in a manner that supports Our Core Values: Excellence Accountability Innovation Inclusion and Empowerment as you carry out our primary employee expectations: Champion Values & Organizational Pride Champion Operational Excellence Make Sound Decisions Embrace Coaching and Accountability Communicate with Excellence Value Diverse People and Perspectives Embrace Personal Development Exhibit a Positive Attitude and Own Your Health Wellness & Safety
SCHEDULE: Monday Friday 12pm-8pm; weekends and evenings based on operational needs Pay Rate: up to $59508 annually paid out bi-weekly
SUPERVISION EXERCISED:
- Directly supervises Downtown Visitor Experience Crew staff including scheduling training performance evaluations and professional development
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Lead the team of staff responsible for:
- Delivering exceptional resident/visitor engagement
- Offering wayfinding and business recommendations to visitors
- Hanging street banners to promote events experiences and celebrations
- Providing late night accompaniment escorts to vehicles
- Assisting with large event set ups and strikes o Maintaining the Downtown public area flowerpots
- Manage day-to-day delivery of VPA Visitor Experience service standards and best practices to ensure excellent customer interactions (through training audits and regular staff/visitor check-ins)
- Build and foster a team culture of engagement and continuous improvement
- In partnership with the VPA Chief Experience Officer analyze visitor feedback and data to inform strategic decisions and improvements
- Collaborate with VPA and DTSB leaders to work with local businesses and community stakeholders to promote South Bend as a destination
NON-ESSENTIAL/MARGINAL FUNCTIONS:
- Assist with administrative tasks as needed
- Participating in community outreach and public relations efforts
EDUCATION / QUALIFICATIONS:
- Bachelors degree in hospitality management tourism or a related field
- Minimum of 2 years of experience in visitor services tourism hospitality industry
KNOWLEDGE SKILLS AND ABILITIES:
- Basic understanding of tourism trends and visitor service best practices
- Excellent communication and interpersonal skills
- Ability to establish working relationships with staff supervisors and the public
- Ability to work evenings and weekends as needed
CERTIFICATES LICENSE REGISTRATION:
- Valid Drivers license is required.
EQUIPMENT: Familiarity with office software (Microsoft Office Suite CRM systems)
PHYSICAL DEMANDS:
- Ability to work in a variety of settings including outdoor environments.
- May require lifting up to 25 pounds and standing for extended periods of time
WORK ENVIRONMENT:
- Provided with an office setting and will require regular outdoor work to connect with team.
- Frequent interaction with the public city officials and community partners.
- Will require evening and weekend hours for events and community engagements.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties responsibilities and skills required of personnel so classified. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time. The City of South Bend is an at will employer.
REQUIRED: Pre-Employment Drug Screen Employee Background check
Equal Employment Opportunity Employer
Employment Type
Full-Time
