General Manager
General Manager
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Salary Not Disclosed
1 Vacancy
Job Description
At MTM Transit it is never just a ride its personal. We understand that our passengers deserve personalized attention and exceptional care and to us every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation collaboration and growth. If you are passionate driven and ready to join a team where your work will directly transform and shape our industry then we want to talk to you!
What will your job look like
The General Manager for our Valley Metro Paratransit location will work collaboratively with operations corporate support departments and transportation providers to ensure the most appropriate and cost-effective delivery of transportation services. Will act as the internal liaison between departments and clients to ensure that the location is fully compliant with all contractual requirements.
Location: 436 S. Hamilton Ct. Gilbert AZ 85233
What youll do:
- Provide a proactive management approach and environment - shall work cooperatively with RPTA staff in matters relating to service quality providing operational and other data described in RFP responding to comments from passengers and the public and responding to specific requests for other assistance as the need arises.
- Provide effective operation design scheduling and management
- Maintain a fully and competently staffed organization
- Provide proper fleet maintenance
- Provide complete and accurate data collection compilation analysis and reporting
- Ensure effective environmental compliance and sustainability management
- Contract oversight and facilitation of client needs with anticipation of growth
- Identify potential risk and develop resolution processes
- Continually analyze program needs and productivity and adjust staffing and resources to ensure cost effectiveness
- Development of or oversight of documentation or work plans as required or needed
- Employee training and development
- Thorough understanding of the contract MTM Transit policies and employee handbook guidelines
- Develop a working relationship with client to ensure exceptional customer service needs and problem resolution processes are in place
- Act as a liaison between MTM Transit and client to address any concerns or issues that may arise and do so in a timely manner
- Act in a consultative manner developing and presenting annual plan reviews
- Provide education and information to client regarding MTM Transit procedures services available and changes within the Para-Transit industry
- Maintain a Safety First attitude with client and personnel
- Good understanding or local climate needs and issues pertaining to the passenger transportation industry
- Thorough understanding of ridership policies to ensure smooth transportation services
- Capability of addressing any questions / concerns regarding site transit program
- Maintain all employee and vehicle files in accordance with FTA and DOT guidelines
- Develop and maintain thorough knowledge of MTM Transit departments and compliance programs within each
- Monitor performance of direct reports and provide coaching and guidance
- Oversight of Federally mandated Drug and Alcohol program
- Provide a healthy productive professional working environment
- Perform additional duties as assigned or required
What youll need:
Experience Education & Certifications:
- High school diploma or G.E.D
- Bachelors degree in relevant field or equivalent work experience
- 10 years of experience as a successful General Manager to have experience of a project of similar size and scope. Less experience may be considered with proven performance
- Experience managing a site of 100 employees
- Previous management experience in the Para-Transit or livery industries
- Prior contract and or project management experience preferred
- Experience monitoring the delivery of contractual services
- Must possess a valid current drivers license
Skills:
- Must possess excellent interpersonal skills and ability to work with a variety of people and job positions
- Ability to acquire in-depth knowledge of MTM Transit operations company policies and guidelines
- Ability to acquire in-depth knowledge of computerized transit routing systems
- Data analysis
- Exceptional interpretation and problem solving skills
- Ability to schedule organize and prioritize multiple tasks
- Understanding of budget and cost analysis
- Moderate to advanced computer skills
- Ability working with data reporting and analytics
- Knowledge of ADA DOT FTA regulations
- Ability to establish key processes and procedures
- Ability to maintain high level of confidentiality
Whats in it for you:
- Health and Life Insurance Plans
- Dental and Vision Plans
- 401(k) with a company match
- Paid Time Off and Holiday Pay
- Maternity/Paternity Leave
- Casual Dress Environment
- Tuition Reimbursement
- MTM Perks Discount Program
- Leadership Mentoring Opportunities
Salary Min: $107120
Salary Max: $160000
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the jobs location. We offer competitive pay that varies based on individual skills experience and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local State and Federal law. If you are in need of accommodations please contact MTMs People & Culture.
#MTMTransit
Required Experience:
Director
Employment Type
Full-Time
