drjobs Customer Service Administrative Associate

Customer Service Administrative Associate

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1 Vacancy
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Job Location drjobs

Apex, NC - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Description

PURPOSE: Provide professional sales and service to customers by meeting their supply needs and by introducing new products and services while handling various administrative duties in the branch.

ESSENTIAL DUTIES/RESPONSIBILITIES:

  • Main point of contact to greet and assist visitors vendors etc. when they visit the Apex branch.
  • Return Material Management
    • Approve and print OERMs that meet established company criteria.
    • Follow up on return merchandise to ensure proper handling and accurate recording in WEBUI.
    • Review the Return Merchandise Open Order Status Report regularly.
  • Review all morning and end of day reports and identify potential issues.
  • Take lead in gathering monthly and quarterly ISO documents for the Branch Manager.
  • Check the mailbox daily and distribute mail to the appropriate personnel.
  • Order office supplies as needed.
  • Assist and direct phone calls for all company locations when other operators are unavailable.
  • Support company sales and margin goals by utilizing strong technical knowledge of company products and services.
  • Demonstrate exceptional customer service through professional and solution-oriented communication.
  • Provide timely and accurate information to customers regarding quotes pricing orders and product availability.
  • Use the company business system to verify pricing and check inventory; advise customers on delivery dates based on availability.
  • Navigate vendor websites and business systems to place orders and research issues such as availability compatibility pricing and back-order status.
  • Process customer orders and changes in the system per ESEs Standard Operating Procedure 8.2 including customer setup and verification.
  • Make informed decisions regarding shipping: whether to ship complete or release items on back order.
  • Negotiate special pricing with vendors when appropriate.
  • Provide packing slips and proof of delivery to Accounts Receivable for direct shipments upon request.
  • Provide timely feedback to management regarding service failures or customer concerns.
  • Partner with Account Managers and Specialists to meet customer needs.
  • Expedite customer orders and follow up as needed.
  • Communicate critical information internally to support successful order fulfillment.
  • Participate in customer chats and e-commerce inquiries as needed.
  • Assist with Counter Sales when required.
  • Handle irate or difficult callers in a calm and professional manner.
  • Manage special customer requirements and requests.
  • Process quotes and orders through WEBUI.
  • Review the On-Time Delivery Proactive Report daily.


Requirements
  • Must have good organization skills and have the ability to work on multiple priorities.
  • Effective communication skills both verbal and written. Must be able to effectively listen communicate.
  • Must be able to identify the customers needs so that the proper information and solutions are given to each customer.
  • Experience with Microsoft Office Products including but not limited to Word Outlook Power Point and Excel.
  • Experience: Two to three years in sales support or customer service within the industry or a similar industry.
  • Must have strong computer skills and have the manual dexterity to perform data entry accurately.


Benefits

Equal Employment Opportunity

Electric Supply and Equipment Company is an equal opportunity employer and does not discriminate against any person employee or job applicant for employment because of race color sex religion age national origin veteran status disability status or any other status or condition protected by applicable federal or state statutes. Further it is the policy of ES&E to undertake affirmative action in compliance with all federal state and local requirements. This policy is intended to apply to all personnel actions affecting but not limited to compensation benefits transfers layoffs return from layoff company sponsored training education and social and recreation programs. It is also our policy to comply with all federal and state employment law.

Accommodations

ES&E provides reasonable accommodation so that qualified disabled applicants may participate in the selection process. Please advise us of any accommodations you require in order to express an interest in a specific opening by emailing:or calling 336.574.4813. Thank you for considering ES&E for your next career opportunity.

Health and Wellness Benefits


Financial Rewards


Wellbeing


Culture of Excellence


Required Experience:

IC

Employment Type

Full-Time

Department / Functional Area

Customer Service

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