Customer Account Coordinator
Customer Account Coordinator
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1 Vacancy
Job Description
Job Description:
Join Our Team as a Customer Account Coordinator
Are you a dynamic and extremely detail-oriented professional seeking a rewarding opportunity that combines your passion for Customer Service and business alignment Look no further! Were thrilled to present a career opportunity for a Customer Account Coordinator to join our team in The Woodlands Office. This is not a traditional Call Center role it is a pivotal role between customers and the business.
Your Role in a Nutshell:
As a Customer Account Coordinator this role provides highly efficient commercially focused customer service for both internal and external customers including order acceptance; transportation booking/scheduling; shipment documentation provision and invoice processing in line with customer and business requirements.
Principal Accountabilities:
With minimal supervision and moderate decision-making you will:
Ensure that excellent levels of customer satisfaction are delivered to our customers through the delivery of defined service standards and build strong relationships with customers through open and interactive communication.
Responsible for adhering to defined order-to-cash processes for assigned customers to agreed delivery performance and cost targets; this includes order acceptance; transportation booking/scheduling; shipment documentation provision and invoice processing in line with customer requirements.
Provide timely responses to customer requests and enquiries for example order status requests order amendments transportation delays etc.
Pro-actively monitor order status on a regular basis resolving problems with a potential customer impact e.g. credit blocks supply issues.
Liaise with supply chain and the commercial team to resolve significant deviations between order activity and the agreed customer forecast.
Work with logistics providers to schedule transportation to support the agreed delivery dates to our customers in conjunction with the site based distribution team.
Provide defined KPIs and operational reports to include backlog rollover consignment order book summary and sales forecast performance.
Manage inventories in regional warehouses from purchase order creations stock movements intercompany invoicing and customer order management.
Control customer-based Vendor Managed Inventory / Consignment / Silo stocks as to include monthly billing process and stock reconciliation.
Responsible for the timely processing of corrective debit and credit notes in line with very stringent compliance procedures
Responsible for completing month-end activities such as signing off consignment declarations and performing the system transactions.
All duties are to be carried out at all times in compliance with all Venator Corporate EHS SOX and business conduct policies and guidelines.
Qualifications You Bring to the Table:
Highly organizedand extremely detail oriented
Ability to demonstrate lateral thinking
Good Communication skills both written and oral
Proven numerical and analytical skills
Ability to demonstrate own initiative
Computer literate
Ability to effectively prioritize activities
Ability to negotiate persuade and influence
Knowledge of international shipping and logistics operations (nice to have)
Experience in business administration or international trade as it relates to the order-to-cash process(nice to have)
Proven professional approach to dealing with high profile accounts(nice to have)
Telephone based customer service experience (nice to have)
A good understanding oforder to cash processes within an ERP environment(nice to have)
Experience in export documentation and procedures(nice to have)
Be a part of our mission to achieve valuable results build teams and contribute to a common vision. If youre ready to elevate your career in Customer Service apply today and lets make a positive impact together! Join us and be a part of something extraordinary. Apply now!
Required Experience:
IC
Employment Type
Full-Time
