IT Help Desk Specialist
IT Help Desk Specialist
Posted on :
26-06-2025
Employer Active
1 Vacancy
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Job Description
Requirements:
- 3-8 years of experience in IT help desk or technical support roles.
- Hands-on experience with Windows and Linux environments.
- Outstanding English proficiency must speak and write like a native American English speaker.
- Strong problem-solving mindset and a customer-focused attitude.
- Ability to work independently while remote and willingness to transition to onsite if required. Excellent organizational skills and attention to detail.
Responsibilities:
- Provide reliable first-level technical support for hardware software and network-related issues.
- Troubleshoot and resolve problems on both Windows and Linux systems.
- Escalate complex cases to senior support teams as needed.
- Keep clear and accurate records of issues and resolutions.
- Deliver exceptional customer service through fluent professional English communication both spoken and written.
- Assist with installations configurations updates and day-to-day IT maintenance tasks.
Employment Type
Full Time
Key Skills
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