Front Desk Agent
Front Desk Agent
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Job Description
First impressions are everything! As a Front Desk Agent at Sheraton Suites Calgary Eau Claire you will be
the first point of contact for our guests. From check-in to check-out you will ensure every interaction is
welcoming professional and personalizedMAKING SPECIAL HAPPEN for every guest.
What you will be doing:
- Warmly welcome guests respond to inquiries and provide outstanding service throughout their
stay - Handle all aspects of the check-in and check-out process efficiently and according to established
standards - Process guest payments and settle accounts accurately
- Enter and coordinate in-room dining orders when required as well as take and enter restaurant in-room dining orders
- Take initiative to add a personalized experience
- Proactively promote hotel services and amenities looking for opportunities to enhance each guests stay through upselling and thoughtful recommendations
- Follow all hotel and departmental policies and procedures as well as health & safety protocols
Qualifications :
Your experience and skills include:
- Service focused personality is essential; previous experience in a hotel or similar setting is required and previous experience working at the Front Desk is preferred
- Computer literate with strong abilities in Microsoft Office is required and prior experience working with a property management system Lightspeed or a related system is an asset
- Fluency in English with both verbal and written communication; additional languages are a plus
- Ability to work a variety of shifts and days of the week including holidays and overnights
Additional Information :
At Sheraton Suites Calgary Eau Claire we embrace an on-site work philosophy inviting you to join us in our hotel. Here its more than just work; its about nurturing the people-centered culture we hold dear.
Whats in it for you
- Meals: A healthy meal on us every shift.
- Travel Discounts: Sweet deals at Accor and Marriott hotels worldwide.
- Dry Cleaning: Free dry-cleaning for your work attire.
- Skill Up: Custom learning programs to boost your talents.
- Impact: Join our Health & Safety Sustainability and Recognition Committees.
- Level Up: Potential to unlock new career heights with exciting growth paths.
BE PART OF OUR FUTURE.
If you are passionate about hospitality driven by excellence and eager to contribute we want to hear from you. Join us and help shape the future of Sheraton Suites Calgary Eau Claire.
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence:
#LI-AD1
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
