Customer care engineer
Customer care engineer
Posted on :
26-06-2025
Employer Active
1 Vacancy
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Job Description
Work Schedule
Standard (Mon-Fri)Environmental Conditions
Laboratory Setting Office Various outside weather conditionsJob Description
- Responsible for performing the routine/preventive maintenance servicing and breakdown repairs on GC/GCMS/HPLC instruments in North India.
- Support the GC/GCMS new installation commissioning and field solving at customer sites and to provide remote support to the clients as needed.
- Delivering demonstrations to ensure the customers are educated on safe and effective equipment use.
- Provide complete detailed service reports on a regular basis as soon as service visits are completed.
- Understanding customer needs and concerns Providing a high level of customer service. Ensure that customers receive first class service and support in line with service agreements.
- Perform to designated goals of turn-around-time response time repair rate and customer expectations.
- Actively support to achieving the CAS and business goals.
- Take ownership for customer satisfaction for services performed.
- Work in accordance to all relevant certification regulatory requirementsand safety norms by company and customers at site.
- Travel as per advise by the reporting manager to provide customer service.
Education:
- Bachelors degree in Instrumentation Electronics field.
Years of Experience:
- More than 2 years working experience handling the same field equipments services.
Knowledge Skills Abilities:
- Gas chromatography and special Gas chromatography analyzer hands on experience in relevant Industries & Processes.
- To maintain a professional and positive approach whilst being committed to things we value of integrity intensity innovation and involvement. Including:
- Exceeding customer service level expectations (external & internal)
- Working to agreed target days A focus to finding solutions.
- Working within quality and company policy guidelines Maintaining a professional appearance at all times
Competency:
- Effective interpersonal communication and listening skills. problem solving customer centric approach
- Handling the complicated situations
- Experienced in Microsoft applications including Microsoft office.
- Strong analytical skills Interpersonal skills with an ability to handle time efficiently and meet agreed timelines.
Employment Type
Full-Time
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