AWS is known for its relentless customer obsession. Our Professional Services teams are on the front line of helping customers succeed using AWS technologies that align with the new ways of managing people and rearchitecting critical processes to leverage the capabilities of Gen AI.
Amazon Q-CST Customer Success Team (CST) members leverage their deep knowledge of AWS data services and data analytics in collaboration with our sales and partner teams to propose architect and implement transformational solutions for customers. We make customer success a reality using AWS Gen AI services as an enabler. Q-CST Builders are responsible for architecting and developing end-to-end solutions that leverage Generative AI technologies like Amazon Q and Bedrock.
This role involves designing and implementing robust solution blueprints that seamlessly integrate Generative AI capabilities into existing systems or applications. Builders collaborate closely with Strategists and customer stakeholders to understand their requirements translates them into technical specifications and develops scalable and secure Generative AI solutions. Additionally they provide guidance on data preparation model training and deployment strategies to ensure successful implementation and adoption of Generative AI solutions within the organization.
Key job responsibilities
- Lead and architect complex Amazon Q and Gen AI Application solutions establishing technical direction and best practices for enterprise-scale implementations
- Lead development and implementation of strategies for training fine-tuning and optimizing generative AI Application Design to ensure high performance scalability and cost-effectiveness leveraging Amazons AI/ML services and infrastructure
- Design and integrate Gen AI applications into existing 3rd Party applications like SAML (Okta Azure AD) with AWS Services like IDC DynamoDB ensuring seamless integration scalability and adherence to security best practices
- Mentor junior team members and provide technical leadership across multiple customer engagements
- Drive collaboration with cross-functional teams such as Gen AI Strategists Customer Project Managers user experience designers and AWS AI/ML specialists to ensure the effective integration of generative AI outputs into end-user applications while considering user experience accessibility and ethical implications
- Build and maintain relationships with key business and technical stakeholders including C-level executives to drive adoption of Gen AI solutions
- Lead workshops and discussions with Customer stakeholders and AWS Security specialists to design deliver and maintain secure and resilient Gen AI solutions adhering to Amazons security and compliance standards
- Lead and contribute the development of reusable tools libraries and frameworks for building and deploying Amazon Q Applications fostering collaboration and knowledge sharing within the Amazon AI/ML community.
A day in the life
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.
About the team
AWS Global Services includes experts from across AWS who help our customers design build operate and secure their cloud environments. Customers innovate with AWS Professional Services upskill with AWS Training and Certification optimize with AWS Support and Managed Services and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners AWS Sovereign Cloud AWS International Product and the Generative AI Innovation Center. Youll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
The AWS Amazon Q-CST leverages deep knowledge of AWS data services and data analytics in collaboration with our sales and partner teams to propose architect and implement transformational solutions for customers. We make customer success a reality using AWS Gen AI services as an enabler.
- 7 years of architecture/design and implementation of cloud-based solutions
- 7 years of consulting or professional services experience
- 5 years of database (eg. SQL NoSQL Hadoop Spark Kafka Kinesis) experience
- 5 years of software development with object oriented language experience
- Bachelors degree or 7 years of professional or military experience
- Experience leading the architecture and implementation of AI/ML workloads
- Proven track record of delivering robust scalable solutions in complex technical environments as well as delivering successful enterprise-scale Gen AI implementations
- International consulting or professional services sales and delivery experience
- Strong track record of CI/CD implementation in enterprise environments
- Experience evaluating customer market conditions organizational readiness and C-Level engagement to drive strategic transformation initiatives
- Vertical industry sales and delivery experience of cloud services and solutions
- Experience with selling consulting/professional services
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit
for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.