Accounts Receivable Specialist
Accounts Receivable Specialist
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Job Description
Key Responsibilities:
The Accounts Receivable (AR) Specialist is responsible for overseeing the full lifecycle of customer receivablesfrom invoicing to payment application and collections. This role is critical to maintaining a healthy cash flow and strong customer relationships by proactively managing outstanding balances resolving disputes and ensuring billing accuracy. The ideal candidate is organized detail-oriented and assertive in driving collections while maintaining professionalism and collaboration with internal departments and external clients.
Customer Invoicing & Billing
- Generate and issue timely and accurate invoices in QuickBooks Online Interpreter Intelligence and other billing platforms
- Ensure all invoices align with service documentation contracts and billing terms
- Submit invoices through customer-specific portals such as Office Ally IEHP Secure and others
- Resubmit and adjust invoices as needed based on customer requirements or internal updates
Accounts Receivable Management & Collections
- Take full ownership of the accounts receivable portfolio monitoring aging reports and collecting outstanding balances
- Proactively follow up with customers on overdue invoices through email phone and statements
- Track collection activities and escalate unresolved balances as needed maintaining detailed communication records
- Collaborate with the Controller to reduce DSO and meet cash collection targets
- Identify chronic payment issues and work cross-functionally to improve billing and collections processes
Dispute Resolution & Customer Communication
- Act as the primary point of contact for invoice disputes and payment discrepancies
- Investigate issues by coordinating with the Scheduling Verification and Customer Service teams
- Correct and reissue invoices as necessary to ensure resolution and maintain positive client relationships
- Document all dispute resolutions and update system records accordingly
Payment Application & Reconciliation
- Apply customer payments accurately and in a timely manner to open invoices
- Reconcile customer accounts and follow up on short pays overpayments and unapplied funds
- Assist with bank reconciliations and month-end close processes
Reporting & Internal Coordination
- Maintain up-to-date AR records and provide weekly aging and collections status reports to leadership
- Manage AR-related tickets and communication through HubSpot and other internal platforms
- Support audit preparation and respond to inquiries related to AR and billing
Process Improvement & Compliance
- Identify gaps in billing collections and customer communication workflows and recommend improvements
- Support implementation and adoption of AR automation tools like YayPay
- Ensure adherence to company policies customer contracts and regulatory requirements in all billing practices
Requirements
- 23 years of experience in accounts receivable collections or general accounting.
- Proficiency in QuickBooks Online; familiarity with billing systems like Interpreter Intelligence XTRF or YayPay is a plus.
- Strong experience managing AR aging driving collections and resolving disputed invoices.
- Excellent organizational analytical and communication skills.
- Ability to work independently and prioritize in a deadline-driven environment.
- High attention to detail and customer service mindset.
- Proficient in Microsoft Excel and reporting tools.
Benefits
We offer a competitive benefits package designed to support our employees well-being including:
- Comprehensive health benefits (medical dental and vision)
- 401(k) retirement plan
- Monthly allowance to cover costs associated with working from home
- Hybrid work environment in-office one week a month
- Salary Range: $24-25/hr
Required Experience:
Unclear Seniority
Employment Type
Full-Time
