Client Services Project Manager III - Onsite Rockville, MD

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.

Join the fast-paced and dynamic client services team at BioServices Specialty Logistics! We support clinical trials and specialize in the management of biological materials in support of sophisticated next-generation therapies providing end-to-end chain of custody for our clients.

BioServices is a brand of Thermo Fisher Scientific the world leader in serving science.

Position Summary

The Project Manager III works with other project managers in a small pod helping them manage a group of shared projects. The pod shares responsibility for projects and ensures tasks are completed by an appropriately leveled project manager. This position is equal parts strategic and tactical in nature. This position owns the relationship with complex and larger clients and is responsible for shepherding tasks to completion issue resolution within internal procedures and acting as primary point of contact for client accounts. The team works cross-functionally to ensure that client requirements and timelines are met. Focusing on building relationships with the client and delivering an excellent customer experience.

Job Duties and Responsibilities:

• Provides context and drives consensus internally serves as a customer advocate. Responsible for all aspects of a project from initiation to execution to billing and close-out. Reports vital issues to management.
• Tracks and reports project landmarks. Follows status and drives accountability for all in progress tasks.
• Provides internal/external partners with updates regarding timelines shipping issues/delays and drives for resolution. Involves other departments as needed.
• Provides detailed communication to client providing information answering questions and recommending solutions.
• Identifies develops and implements process improvements to increase team efficiency.
• Participates in sales marketing and project kickoff activities as needed.
• Timely initiation services in accordance to client timelines.
• Carries out tasks in accordance with Good Manufacturing Practices.

Education:

Position requires a college degree and 3 years experience in leading projects or equivalent experience. A PMP certificate and/or advanced degree in a health related field is preferred.

Experience:

Proven experience dealing directly with customers in a dynamic environment. Experience in setting up working in and maintaining cross functional communication systems. Experience with regulated systems and working within a process oriented framework.

Basic Minimum Qualifications:

Successful candidates must have strong interpersonal written and verbal communication skills. The ability to present information and answer questions for clients and management. Will be expected to be able to multitask and coordinate tasks across functional teams while maintaining attention to detail and drive problem solving.

In this team we must be adaptable and able to work in a variety of commercial and custom in house software. Proficiency in MS office suite is required and knowledge of Project Smartsheet Jira and Trackwise are advantageous.

Should be intellectually curious and results oriented.

Working Conditions:

Works in an office environment. May on a continuous basis sit at desk for a long period of time; intermittently answer telephone and write or use a keyboard to communicate through written means. Occasionally walking and lifting up to 20 lbs. is required. The noise level in the work environment is usually low to moderate. Must be flexible to work varying schedules and hours as needed. Hybrid work environment working 40% on site and 60% remote. Occasional travel may be required. The physical demands described above are representative of what is needed to complete this work. However reasonable accommodations may be made to enable individuals with disabilities to be successful.

Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company team and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on which includes:

• A choice of national medical and dental plans and a national vision plan including health incentive programs

• Employee assistance and family support programs including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO) 10 paid holidays annually paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave) accident and life insurance and short- and long-term disability in accordance with company policy

• Retirement and savings programs such as our competitive 401(k) U.S. retirement savings plan

• Employees Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits please visit: Experience:

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