IT Excellence and Customer Service Lead
IT Excellence and Customer Service Lead
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Job Description
At Dallas Capital Bank we are proud to bring a world-class banking experience that combines new technology with unceasing service to the Dallas metroplex and the people who make it strong. We take pride in understanding our clients and the time to recognize their needs. Combining years of proficiency with a heart for service our team is ready to partner with our clients and provide the support and guidance they deserve.
We are centrally located in Dallas at Spring Valley and Dallas North Tollway.
Our team is looking for a full-time experienced IT Technology Excellence and Customer Service Lead who wants stability growth opportunity and an excellent compensation and benefits package. In this position you are responsible for assisting the Line of Business and field personnel meet their technological and cybersecurity requirements supporting IT operations and managing the desktop and productivity environment.
QUALIFICATIONS / EDUCATION / EXPERIENCE:
- Four-year computer science degree or equivalent experience and certifications.
- 3 5 years IT support in a supervisory role a plus.
- 5 10 years financial institution knowledge.
- Proficient in productivity software and Microsoft Windows.
- Thorough understanding of desktop operating systems and networking.
- Applied technology implementation maintenance and problem-solving skills.
- Inventory management: procurement provisioning lifecycle firmware etc.
- Cybersecurity control enforcement monitoring and reporting.
- Demonstrated knowledge of business continuity and disaster recovery planning.
- Experience working with third parties vendors and relationship building.
- Ability to critically think participate in high-performing teams and lead initiatives.
- Strong analytical skills and able to explain complex information.
- Strong attention to detail organizational and time management abilities.
- Superior verbal and written communication presentation and technical skills.
- Professionalism commitment to the job and flexibility as business dictates.
WORKING CONDITIONS / ENVIRONMENT:
HOURS: Monday Friday; 8am 5pm; Onsite 24x7x7 availability
Some variation in work hours due to special projects and deadlines
TRAVEL: Occasionally
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee occupying this position. Duties responsibilities and activities may change at any time with or without notice.
I understand that if I am offered employment I will be required to and hereby authorize to submit fingerprints which will be run through a national database for investigative purposes.
Employment Type
Full-Time
