Technology Support Specialist
Technology Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
State government does not discriminate based on race color national origin religion sex sexual orientation gender identity or expression pregnancy childbirth or medical conditions related to pregnancy or childbirth age physical or mental disability genetic information marital status creed political beliefs or affiliation veteran status military service retaliation or any other factor not related to merit and qualifications of an employee or applicant.
Working Conditions
The Technical Support Specialist works in an ordinary office position is expected to work overtime hours during the legislative session and when support needs run outside normal business hours. The position involves physical demands associated with lifting and carrying items weighing up to 50 pounds.
Qualifications
An associate degree in a computer science or related field plus (3) years of relevant work experience
OR
An equivalent amount of education and experience.
Job Summary - this is a non-partisan position
Provide day-to-day operations support for the audio video (AV) operations of the Legislative includes customer service room setup video editing equipment management and operations coordination with support vendors and resource planning.
Duties and Responsibilities
Provide in person day-to-day operations support for the audio video (AV) operations of the Legislative Branch.
Serve as the designee for set up and management of AV equipment for committee meetings and floor sessions. This includes laptops and equipment in the room such as sound system monitors projectors and microphones.
Trouble-shoot AV equipment configuration and usage technical problems accurately and pass them to support vendors or in-house technical with vendors and in-house staff to fix technical problems.
Edit video as directed (generally includes topping and tailing meeting videos).
Supports interim and session activities in the areas of legislator orientation and staff training.
Assists service desk functions by providing telephone and email support. Escalates tickets to others as needed. Provides assistance to the service desk in the areas of hardware network audio/video software and inventory database support.
Required Experience:
Unclear Seniority
Employment Type
Full Time
