Program Coordinator- Esperanza HEAL(Bilingual English & Spanish Preferred)
Program Coordinator- Esperanza HEAL(Bilingual English & Spanish Preferred)
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Job Description
Pay Rate: $52000
The Esperanza Center provides a welcoming atmosphere social services health services legal support and English as a Second Language (ESL) to immigrants in the Baltimore metropolitan area. The centers staff offers assistance with employment English proficiency legal services and access to primary and urgent health care and referral services. The health services are offered in partnerships with area hospitals and medical schools.
Catholic Charities of Baltimore Esperanza Center is currently seeking a Program Coordinator- HEAL who will coordinate with HEAL Refugee Health & Asylum Collaborative. Responsible for coordinating and supporting Esperanza Centers shared clinical programs through the Collaborative (Forensic Evaluation Clinic Womens Health Clinic Survivors of Torture (SOT) Health Program). Serves as the Esperanza Centers point of contact with the HEAL Refugee Health & Asylum Collaborative Executive Director. The work schedule is Monday - Friday 8:30am - 4:30pm 37.5 hours per week. This is a Hybrid position 3 days from the office and 2 days working from home. During clinic days(two or three times a month) need to work evening hours.
JOB DUTIES AND RESPONSIBILITIES:
- Lead the design implementation and assessment of HEAL programs ensuring effective referral procedures client intake accurate data management client follow-up and continuous quality improvement.
- Ensure timely and complete clinical documentation by collaborating closely with Health Services staff and overseeing schedules for evaluators clinicians interpreters and other contributors.
- Direct the work of HEAL support staff volunteers and practicum students including recruitment onboarding training task delegation supervision and performance evaluations.
- Represent HEAL and the Esperanza Center professionally in all interactions with staff clients volunteers and external partners.
- Oversee day-to-day site operations at the Esperanza Center including supply inventory common space procedures and coordination with program managers.
- Process and track HEAL program-related expenses accurately and timely such as invoices check requests and transportation costs.
- Coordinate and fulfill all reporting obligations for grants and funders including data collection narrative reporting and internal evaluations.
- Assist with maintaining HEALs public-facing materials including updates to the website and social media ensuring timely and accurate information.
- Support research projects training programs and the National Asylum Medicine training initiative contributing to content development and evaluation.
- Serve as a core member of HEALs leadership team promoting collaboration accountability and excellence across all program areas.
- Performs other duties as assigned.
EDUCATION & EXPERIENCE REQUIREMENTS:
- Bachelors Degree or combination of education and experience.
- Two years of experience in Education Human Services Volunteer Management Public Health Spanish or a related field.
- Experience working with immigrants refugees or other vulnerable populations; familiarity with health clinic operations a plus.
- Competency in a language other than English is preferred (preference for Spanish).
REQUIRED SKILLS & ABILITIES:
- Exhibits strong interpersonal skills with a courteous and professional demeanor towards staff clients and visitors building strong connections and providing top-tier service.
- Demonstrates patience and composure when working with others fostering positive relationships.
- Demonstrates excellent verbal and written communication skills ensuring clarity and effectiveness in all interactions.
- Exhibits exceptional planning and organizational skills ensuring tasks are executed efficiently.
- Maintains a safe environment for clients and co-workers by following established safety protocols promptly addressing hazards and promoting a culture of accountability to ensure the well-being of all individuals in the workplace.
- Requires proficiency in using computer systems and software to perform job function including but not limited to basic Windows PC web browsing (i.e. Chrome Internet Explorer etc.) and Microsoft Outlook. Knowledge of other Microsoft Office applications such as Word Excel PowerPoint Teams and OneDrive is preferred.
PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:
- Hybrid work options are available contingent upon business needs and Performance expectations in alignment with the Agencys policy.
- Flexibility may be required to work beyond standard hours including evenings as needed.
- Remaining in a stationary position which may involve standing or sitting for extended periods as required to complete tasks or duties associated with the role.
- Moving about to accomplish tasks or transitioning between different work sites which may involve walking standing or traveling to various locations as required by the role.
- Engaging in communication with others to exchange information which may involve speaking listening writing or using electronic communication methods to ensure clear and effective understanding.
- Repetitive motions involving the wrists hands and/or fingers including tasks such as typing data entry or handling small objects. These repetitive activities may occur throughout the workday and require attention to ergonomics to ensure comfort and minimize strain
- Assessing the accuracy neatness and completeness of assigned work to ensure it meets quality standards and adheres to established guidelines.
- Hearing and vision abilities with or without correction sufficient to drive safely and effectively observe and communicate with others.
We offer a wide range of benefits to meet the ever-changing needs of our employees including but not limited to:
- Health/Dental/Vision
- Vacation/sick/holiday pay
- 403(b) Retirement Plan with a discretionary employer contribution
- Tuition Advancement
- Paid Parental Leave
Join Catholic Charities of Baltimore where you will be an important member of a trauma-informed care organization that promotes a culture of safety empowerment healing and self-care and that believes that every person has infinite worth and promise.
Catholic Charities is an equal opportunity employer
Required Experience:
IC
Employment Type
Full-Time
