Information Technology Associate (EOC Technology Support Associate)
Information Technology Associate (EOC Technology Support Associate)
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$ 7574 - 11749
1 Vacancy
Job Description
Initial Posting Date:
06/24/2025Application Deadline:
07/07/2025Agency:
Judicial DepartmentSalary Range:
$7574 - $11749Position Type:
EmployeePosition Title:
Information Technology Associate (EOC Technology Support Associate)Job Description:
Interviews: Due to the high volume of applications it may take several weeks after the job posting deadline for us to schedule interviews.
Starting Pay: In this job profile we offer candidates new to OJD up to the fourth step of the salary range depending on experience.
Benefits
The Oregon Judicial Department (OJD) provides a variety of employee benefits that includes health dental and vision coverage and paid leave. Optional employee-paid benefits include life insurance long- and short-term disability long-term care flexible spending accounts and commuter employees who are not already Public Employees Retirement System (PERS) members will participate in the Oregon Public Service Retirement Plan (OPSRP) and the Individual Account Program (IAP) after six calendar months of employment in a qualifying OPSRP plan can provide a lifetime pension after five years of service and the IAP is a separate investment account in addition to the also have an opportunity to participate in the Oregon Savings Growth Plan a 457(b) deferred compensation retirement plan. For additional information on OJD employment benefits visit here.
Position Highlights
OJDs Office of the State Court Administrator is hiring an Eastern Oregon Courts (EOC) Technology Support Associate (Information Technology Associate) to join its team at the 7th Judicial District (Hood River Circuit Court in Hood River Wasco County Circuit Court in The Dalles Sherman County Circuit Court in Moro Gilliam County Circuit Court in Condon and Wheeler County Circuit Court in Fossil).The reporting location for this position is Hood River or The Dalles.
In this role you will be part of a regional team spread across multiple courts that works together to provide support and resolution for court technology issues. You will provide technical and project support located out of the 7th Judicial District and will provide Tier 1 and Tier 2 technical customer support for 16 circuit courts in Oregon. To sustain the functionality of the courts you will set up replace remove install configure and triage/troubleshoot (onsite and remotely) equipment such as computers printers networks audio/visual equipment and telecommunications technology.
In providing Tier 1 support you will triage technical issues use the iSupport system for data entry and issue management submit help tickets assist with Active Directory password resets and provide phone remote and written customer service on behalf of the Enterprise Technology Services Division (ETSD) to judges management court staff end-users contractors vendors governmental agencies and the public. You will also install and troubleshoot hardware equipment and software packages.
In providing Tier 2 support you will review support requests for computer software and OJD systems applications troubleshoot to determine the scope and nature of the requests and resolve or transfer problems to the appropriate section support staff as needed. You will submit help tickets with vendors for defective hardware and software document procedures evaluate complex problems related to system and network hardware and software help manage profiles and passwords and address implications to the overall system. You will also monitor system hardware and software for EOCs and proactively notify courts and other customers of necessary maintenance actions.
Part of your time will be spent tracking new changed and removed inventory completing Property Disposition Requests and reporting outcomes and your recommendations to ETSD management and local court management.
Assigned tasks may be changed to accommodate workload and organizational needs.
This position will directly report to the EOC Regional Support Supervisor and be under the charge of the ETSD Infrastructure Manager. We welcome all candidates who are inspired by our work and mission.
Instructions for Resume/Work History and Cover Letter
This recruitment requires a complete resume/work history and cover letter that addresses the Requested Skills and Attributes. To be considered for this position you must follow these instructions:
Resume/Work History
Attach your updated resume in the Resume/Cover Letter section of the application. The attached resume file should include your name.
ANDComplete the Job History/Work Experience portion of your Workday profile.
Cover Letter
Attach your cover letter (not to exceed two pages) in the Resume/Cover Letter section of the application. The attached cover letter file should include your name.
In the body of your cover letter please include responses to all Requested Skills and Attributes listed below.
Address the cover letter To the Hiring Manager.
Failure to follow these above points may result in rejection of your application.
All application materials will be evaluated for consistency of information and your letter will be evaluated for grammar spelling punctuation and language use in addition to demonstrated experience.
The application deadline is 11:59 p.m. on the date listed above.
Minimum Qualifications
(These must be evident in your work history and resume.)
The qualified candidate must have a bachelors degree in computer science information technology management public administration or a related field.
AND
Three (3) years of technical experience in the duties and infrastructure support required for the position.
OR
Any combination of education and experience equivalent to seven (7) years of experience that support the knowledge skills and abilities for the position.
Special Qualifications
(These must be verifiable in your application.)
You must have a current drivers license in good standing an acceptable driving record and the ability to obtain a drivers license in Oregon in order to operate an Oregon Department of Administrative Services-owned motor pool vehicle for work travel.
Requested Skills and Attributes
(These must be verifiable in your application and addressed in your cover letter.)
Information Technology Infrastructure Library (ITIL) 3 and above preferred.
Experience engaging in support using remote means.
Experience with iSupport Help Desk Software.
Experience with desktop and laptop maintenance and support.
Experience installing and configuring Windows OS in a business setting.
Experience installing configuring and troubleshooting network-based printers.
Experience installing configuring and troubleshooting desktop peripherals.
Experience installing configuring and troubleshooting Office 365 on desktops and laptops.
Experience with processes and procedures with courthouse IT.
Experience communicating technical issues to a variety of users and user levels.
Skill presenting information clearly and logically orally and in writing.
Knowledge of methods and procedures for designing developing monitoring and maintaining applications.
Experience identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Experience evaluating system efficiency and suggesting improvements.
Experience managing simple-to-moderately-complex projects from start to finish. This includes prioritizing urgent matters along with project objectives.
Skill in providing strong customer service in person over the phone by email and over chat.
Ability to work independently or under minimal supervision.
Experience with Active Directory is preferred.
Working knowledge of court audio/visual technology is preferred.
Working Conditions
This is a full-time position and the work schedule is currently 8:00 a.m. to 5:00 p.m. Monday through Friday. This position is eligible for overtime compensation for hours worked in excess of 40 per workweek.
Occasional after-hours overtime or weekend work may be required.
Frequent communication on task directives with team supervisor and team lead.
Must be able to follow rules and policies set forth by the OJD/ETSD.
Frequent travel between worksites located within the 7th Judicial District and occasional travel to Salem and other Oregon circuit courts that are part of the Eastern Oregon Courts region which requires operating a state-owned motor pool vehicle. Travel in inclement weather may be required.
This position works on-site and is not eligible for hybrid or remote work.
Often works with extremely tight deadlines to resolve issues quickly and to address situations that could have high impact on the courts and their customers. This can include being called to diagnose and/or repair technical equipment that if not working significantly impacts business operations. Restoring business operations is critical and can be stressful. Being able to urgently shift assignments to resolve a business-critical need is crucial to this position.
Frequent phone video and in-person contact with people from diverse backgrounds.
Frequent phone video and in-person contact with people who may be confused or frustrated.
Frequent phone video and in-person contact with judges and judicial staff.
Frequently works in cramped spaces: under desks and in server rooms computer storage closets and courtrooms.
Daily work with equipment in conditions that may be crowded noisy and above or below normal room temperatures.
Daily installation of equipment that requires lifting and moving heavy objects including computer components and furniture working with and pulling cable crawling under or around furniture climbing ladders etc.
Frequently lifts and moves objects that weigh up to 50 pounds.
Frequent long periods of sitting or standing.
Daily use of equipment that may include telephone with an optional headset desktop equipment mobile devices hand truck ladders etc.
ADDITIONAL INFORMATION
Criminal Background Check
You will be subject to a criminal background check if you are a finalist. Adverse results are evaluated on a case-by-case basis and may result in disqualification if the circumstances are directly related to the duties and responsibilities of the position.
Reference Checks
By submitting your application to OJD you consent to reference checks about your qualifications your workplace performance and your work product.
United States Employment Eligibility
OJD does not offer visa sponsorships. Within three days of hire you will be required to complete the U.S. Department of Homeland Securitys I-9 form confirming authorization to work in the United States. OJD will use E-Verify to confirm that you are authorized to work in the United States.
Future Vacancies
Apply now if you are interested in this or future vacancies. This job announcement may be used to fill future vacancies in this class of work.
Veterans Preference
Eligible veterans who meet the qualifications will be given preference in the recruitment process. To receive preference veterans must attach the appropriate documentation after they receive an email in their Workday inbox requesting the information to verify action item asking veterans to attach their documentation will arrive after they have submitted their initial application materials. Visit theOregon job opportunities Veteransweb page for additional details information and resources.
Conduct Expectations
Because of OJDs role in providing justice and upholding the rule of law employees of the department are required to meet the highest standards of professional conduct and ethics while on the job and also to maintain those same high standards when taking actions in their personal lives that could reflect on the department. As an employee you will be expected to preserve the confidentiality of information received in the course of OJD employment.
Pay Equity
As an employer OJD complies with Oregons pay equity law. In this job profile we offer candidates new to OJD up to the fourth step of the salary range depending on experience. For more information on pay equity click here.
Employee Benefits
Click here to access information specific to OJD employee benefits.
Public Service Loan Forgiveness
OJD is an eligible employer for the Public Service Loan Forgiveness program. To learn more about this program and how to qualify please click here.
Questions and Support
If you require an alternate format to complete the application process call or TTY: Oregon Relay Service 711 for the hearing impaired. Be prepared to describe the alternate format needed.
Workday related information and resources are available here.
For questions about a specific OJD job posting call or email .
The Oregon Judicial Department embraces equal opportunity and affirmative action. We are committed to building a diverse team that represents a variety of backgrounds perspectives and more inclusive we are the better our work will be.
Required Experience:
IC
Employment Type
Full-Time
